MYOB and Microsoft partner on AI tools for small business
MYOB and Microsoft have signed a five-year agreement to build AI software for small and mid-sized businesses in Australia and New Zealand. The partnership will combine MYOB's accounting and business management platform with Microsoft's cloud infrastructure and AI systems.
The companies will jointly develop and fund new products, with Microsoft providing engineering support alongside MYOB's teams. The focus is on embedding AI directly into everyday workflows rather than requiring users to switch between systems.
What the tools will do
For MYOB's customer support and internal teams, AI assistants will summarize customer cases, prioritize support tickets, and draft responses. For small business customers, intelligent agents will forecast cash flow, check compliance readiness, and recommend next steps within the accounting software.
Mid-market users accessing MYOB's Acumatica platform will get financial insights, natural language search, and automated document processing. MYOB will use Microsoft's Foundry, Copilot Studio, and Agent 365 to build and manage these systems.
The adoption gap
MYOB cited its Bi-Annual Business Monitor, which found that only 29% of small and mid-sized enterprises have adopted dedicated AI tools. The partnership targets that gap by making AI features part of software users already rely on.
MYOB serves more than one million businesses across Australia and New Zealand, giving the partnership immediate reach into its core market.
Building internal capability
Alongside product development, MYOB will establish an AI Academy with Microsoft to train its technology, engineering, and customer-facing teams. The program will set standards for security, governance, and how AI agents operate across products and internal workflows.
Simon Noonan, Chief Technology Officer of MYOB, said the agreement is both a technology and workforce investment. "This partnership accelerates AI across our people, culture and operations while co-investing in the engineering talent building the next generation of technology," he said.
Microsoft's direct engineering support could compress the timeline for shipping new features from months to weeks, according to the companies.
Multi-model flexibility
The deal allows MYOB to use different AI models and providers available through Microsoft's platform. This approach gives the company flexibility as underlying AI models improve and as specific tasks in accounting and compliance require different tools.
Steven Miller, Area Vice President of Microsoft Australia and New Zealand, framed the work as practical rather than theoretical. "This partnership is about turning responsible AI into practical, everyday impact for MYOB customers, helping them reduce manual work, spot issues earlier, and make clearer decisions," he said.
For product development teams, the partnership demonstrates how to integrate AI agents into established software platforms. Learn more about AI for Product Development and AI Agents & Automation to understand the technical and strategic approaches behind similar integrations.
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