NongHyup Bank Unveils Generative AI Platform for Enhanced Financial Services

NongHyup Bank Introduces Specialized Generative AI Platform

NongHyup Bank launched its own generative AI platform on July 4th, aiming to integrate AI technology across its operations. This platform, created in partnership with LG CNS, is specifically built for financial services, offering practical tools that address real customer needs.

Features Focused on Efficiency and Customer Service

• Knowledge Search Agent: The AI can quickly retrieve internal policies and product details in real time, helping employees get accurate information without delay.
• Retail Sales Support: It suggests consultation scripts that match individual customer profiles, enabling more personalized and effective communication.

The bank plans to add agent technology that allows AI to autonomously plan and carry out tasks. This will increase automation and reduce manual workload for employees in the near future.

Leadership Vision

President Kang Tae-young emphasized the bank’s commitment to delivering noticeable improvements for both employees and customers through these innovations. The goal is to create a work environment where AI supports daily operations efficiently.

For finance and operations professionals interested in how AI is being applied in banking, exploring educational resources on AI implementation can be valuable. Resources like AI tools for finance offer insights into practical AI applications in this sector.