Notch Raises $30M Series A to Scale AI Agents Across Insurance Operations
Notch, an AI platform built for regulated industries, raised $30 million in Series A funding, bringing total capital to $45 million. Headline led the round, with participation from Lightspeed Venture Partners, Jibe Ventures, Illuminate Financial, and Phoenix Insurance.
The company has grown annual recurring revenue 12x over the past year, with adoption across major global insurers, brokers, and financial services firms. Notch will use the funding to expand in the US and develop its platform further.
What Notch Does
Notch deploys AI agents that automate end-to-end operational workflows, handling both customer-facing and back-office processes. On the conversational side, the platform manages broker, partner, and policyholder interactions - including policy servicing requests, document collection, and claims intake.
The system also functions as a co-pilot for operations teams. Adjusters, underwriters, and service representatives can query claim files and policy documents in natural language and receive structured answers tied to source data.
For back-office work, Notch ingests documents and communications, extracts structured data, classifies and routes submissions, and flags time-sensitive requests for the right teams.
Why the Insurance Focus
Notch was founded in 2021 as a specialty insurer. The founders encountered the core problem firsthand: available AI tools were unpredictable, hard to audit, and unsuitable for heavily regulated environments.
They built an internal system to solve the problem, then evolved it into a commercial platform. The focus is on AI for insurance operations that meet governance and reliability requirements while improving customer experience.
Rafael Broshi, Notch's co-founder and CEO, said the industry has moved beyond point solutions that automate individual tasks. "The bigger opportunity is connecting broker and policyholder interactions directly to governed, compliant operational execution across the insurer's core workflows."
Gil Tamir, Phoenix Insurance's deputy CEO and director of innovation and technology, said the hard part is building systems that meet governance requirements while delivering speed and natural language interaction. "You need to be able to explain every decision it makes, keep it under control, and trust that it's consistently accurate. Notch has created a system that does just that."
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