NSW launches Office for AI to drive responsible technology in public services

NSW Government Launches Dedicated Office for Artificial Intelligence

The New South Wales government has established a dedicated Office for AI within Digital NSW, marking a significant step in coordinating artificial intelligence efforts across the public sector. This new unit will operate for an initial two-year period under the leadership of the Department of Customer Services’ chief information and digital officer, Laura Christie.

The Office for AI is tasked with overseeing AI adoption throughout NSW government agencies, ensuring each department can build capability and apply AI tools effectively. Its responsibilities include developing operational AI policies and implementing the NSW AI Assessment Framework, which guides the safe and responsible use of AI technologies across government services.

Leadership and Team Structure

The department will appoint a head of AI to lead a multidisciplinary team. This team will bring together expertise in architecture, development, business strategy, and change management to support AI initiatives. Their goal is to provide clear, practical guidance and support to agencies integrating AI into their operations.

Government’s Approach to AI

Minister for Customer Service and Digital Government, Jihad Dib, emphasized the office’s role in setting a roadmap for safely managing emerging technologies. He noted that artificial intelligence is increasingly part of everyday life, and government use must be responsible while delivering tangible benefits to the community.

Current state-led AI initiatives highlight this approach, including:

• An AI system monitoring school zone activity in the Hunter region
• The NSW Rural Fire Service’s Athena bushfire management system
• NSWEduChat, a generative AI tool designed to assist teachers

The Office for AI will work alongside the existing AI Review Committee, which oversees high-risk AI projects within government.

Background and Governance

This development follows recommendations from a state-led inquiry into AI conducted last year. Key recommendations included the creation of a comprehensive AI governance framework, the appointment of chief AI officers across departments, and the establishment of a central register for automated decision-making systems.

The inquiry also called for a regulatory gap analysis to increase transparency and accountability in government AI use. The Office for AI will play a central role in implementing these recommendations and strengthening oversight.

For government professionals interested in enhancing their AI knowledge and skills, exploring targeted AI training can be beneficial. Resources like Complete AI Training’s courses by job role offer practical learning tailored to public sector needs.