NTT DATA Launches Smart AI Agent Ecosystem to Accelerate Intelligent Automation
NTT DATA, a global leader in digital business and technology services, has introduced an enterprise-grade Smart AI Agent™ Ecosystem. This ecosystem includes industry-specific AI solutions designed to help businesses transform their operations. Alongside this, the company unveiled a patented plug-in that converts legacy bots into autonomous intelligent agents, plus an expanded alliance network to provide tailored AI solutions.
The rapid growth of AI offers significant opportunities and challenges. NTT DATA has built the expertise needed to support clients through this change, deploying hundreds of Smart AI Agents that assist with complex processes and decision-making. Their roadmap features continuous development of new agents for diverse industries and shared business functions.
Industry Applications
Healthcare
Smart AI Agents currently handle tasks like classifying, prioritizing, and summarizing insurance appeals, as well as making decisions on medical necessity. Upcoming agents will focus on early intervention, medication compliance, payer validation, and fraud prevention.
Automotive Manufacturing
Agents analyze regulatory warning letters and citations. Future agents will perform root-cause analysis of defects, initiate corrective actions such as recalls, and conduct compliance reviews.
Finance
AI solutions assist banks and partners with client validation, fraud detection, Know Your Customer (KYC) compliance, and reducing transaction vulnerabilities.
Supply Chain and Logistics
Agents support secure partnerships with AI startups and prototype AI solutions that integrate with purchasing workflows. Next steps include agents that intelligently manage procurement services.
Marketing
A multi-agent system works with a hyperscaler platform to analyze and categorize user profiles, building psychographic profiles for hyper-personalized ads. This system adapts continuously to boost sales and revenue across industries.
NTT DATA’s approach to agentic AI aims to improve performance, security, and innovation for profitable growth and better stakeholder experiences. Agentic AI goes beyond the capabilities of Generative AI by enabling AI to take initiative, make decisions, and collaborate with humans in novel ways.
With a focus on responsible innovation, strategic alliances, and visionary clients, NTT DATA is shaping a future workplace where humans and AI agents work side by side.
Key Components of the Smart AI Agent Ecosystem
- Managed services to help build, adopt, manage, and scale AI solutions.
- Solutions embedded with Smart AI Agents offering reliable outcomes for specific industries and shared business functions.
- Additional Smart AI Agents designed for various industry and horizontal needs.
- A Smart AI Agent platform with integrated tools, accelerators, best practices, and a marketplace for agents and language models.
- AI-ready infrastructure supported by cloud, network, and cybersecurity services.
- Partnerships with leading technology providers and innovative startups.
- Responsible design ensuring security, governance, and compliance.
This ecosystem helps clients rethink their operations with smarter automation, address global skill shortages, and maximize investment returns. Clients also benefit from working with a full-service provider that has global scale and expertise.
Complementing the ecosystem are NTT DATA’s services such as readiness and risk assessments, managed services aligned with hyperscaler AI platforms, and multi-agent management across hybrid vendor environments. Responsible AI is embedded throughout, ensuring trustworthiness, ethics, and security.
Strategic Collaborations
NTT DATA has formed a strategic collaboration with OpenAI, establishing an OpenAI Center of Excellence (CoE). This CoE will accelerate the creation and deployment of generative AI services tailored to specific industries and business functions, delivered globally.
Additional partnerships include:
- Rafay Systems: Their platform powers a scalable, secure Platform-as-a-Service on AI infrastructure, enabling easier adoption of generative AI and faster deployment of production-grade AI workloads.
- Kore.ai: Their enterprise-grade agent platform enhances NTT DATA’s Digital Workplace Services with generative AI, improving service desk operations, reducing costs, and delivering personalized support.
NTT DATA’s Agentic AI Services for Hyperscaler AI Technologies provide cloud-managed services to help organizations adopt multi-agent AI models. Using platforms like Azure AI Agent Service on Azure AI Foundry, they manage multi-agent workflows across platforms, simplifying complex deployments.
The company also enables clients to operate agentic AI tools across multiple cloud providers such as Microsoft Azure, AWS, and Google Cloud, allowing seamless transfer and management of AI agents.
One notable innovation is a patented plug-in that transforms legacy Robotic Process Automation (RPA) bots into autonomous intelligent agents. This helps companies overcome technological debt and upgrade rules-based automation into agents capable of operating independently while adhering to security and privacy policies.
AI is reshaping how we work and create value, similar to the early internet era. NTT DATA is actively delivering measurable AI impact, proving that combining innovation with execution brings real business benefits.
For those interested in expanding their AI knowledge and skills, resources such as Complete AI Training offer a range of courses covering AI automation, prompt engineering, and workplace AI tools.
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