O2 Telefonica Partners with Tech Mahindra and Nvidia to Build Generative AI Model for Autonomous Telecom Operations

O2 Telefonica and Partners Build AI Model to Streamline Telco Operations

O2 Telefonica has teamed up with Tech Mahindra and Nvidia to develop a generative AI model focused on telecom network operations. This initiative targets improved fault detection, better coordination of technicians, and enhanced service quality within its German network.

Key Highlights

• Large Telco Model: A generative AI system aimed at automating network management tasks and boosting operational efficiency.
• Collaborative Effort: Built on Nvidia AI Enterprise software with agent-based AI technology, customized for telecom needs.
• Automation and Reliability: The model supports autonomous network operations, data-driven decision-making, and reliable customer experiences.

Mircea Anghel, O2 Telefonica’s director of service operations, explained that the model is designed to introduce more automation into network management. It helps teams identify network disruptions faster and coordinate field operations more effectively, increasing both reliability and efficiency.

Amol Phadke, chief transformation officer at Tech Mahindra, emphasized the growing importance of autonomous operations for telecom providers. He noted that their AI platform and agent-based capabilities are delivering practical solutions that add measurable value to O2 Telefonica's network operations.

The Large Telco Model combines structured data like network alarms and meter readings with unstructured data such as logs, images, and text. This mix enables more comprehensive insight and faster response to network issues.

This AI-driven approach aligns with O2 Telefonica’s strategy to advance data-centric operations and maintain a leadership position in Germany’s telecom market. Earlier in 2025, the company expanded its cloud infrastructure by selecting Amazon Web Services (AWS) for critical network workloads, including 5G core deployment and IMS voice services.

The collaboration highlights how telecom operators are integrating AI and cloud technologies to optimize network performance and improve customer service. For operations professionals, this means shifting toward more autonomous, efficient workflows backed by real-time data and AI insights.

For those interested in learning more about AI applications in operations, explore tailored AI courses for operations professionals.