1 in 3 adults using AI chatbots for healthcare advice, KFF finds
One-third of American adults are turning to ChatGPT and other AI chatbots for health information, according to a new Kaiser Family Foundation survey. The trend raises questions about whether people are actually seeing doctors afterward.
The survey found that adults using AI for healthcare advice don't consistently follow up with medical professionals. This gap between seeking AI guidance and obtaining clinical evaluation could affect diagnosis accuracy and treatment outcomes.
Healthcare organizations are watching this behavior closely. Clinicians worry that patients may act on chatbot responses without understanding their limitations or the need for professional assessment.
The findings highlight a disconnect in how people approach health information. Many adults treat AI chatbots as a first stop rather than a supplement to medical care.
Healthcare leaders say the issue requires clear communication about when chatbots can help and when a doctor visit is necessary. Without that guidance, patients may delay seeking proper care or misinterpret AI-generated responses.
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