Pasito Raises $21M Series A To Build AI Workspace For Insurance and Group Benefits
Pasito closed a $21 million Series A to scale an AI-native workspace for group health, life, and retirement benefits. Insight Partners led the round, with participation from Y Combinator and MTech Capital. The aim is simple: strip out manual work across insurance and benefits operations with "agentic AI."
What Pasito Actually Does
The platform converts unstructured plan docs and employee census files into a unified data layer. From there, it automates workflows end to end-sales, quoting, enrollment, support, and claims. Think of it like an operating system that carriers, brokers, financial institutions, and employers can plug into to reduce friction and improve accuracy.
Accuracy That Moves The Needle
Pasito reports its core AI agents hit 98% accuracy in plan construction versus a 74% industry average (citing LIMRA). For teams buried in rate tables, riders, and exceptions, that difference matters. They claim this cuts hundreds of hours of manual work per group.
What's Included Out of the Box
On top of the core data and automation layer, Pasito ships pre-configured engagement agents. These create benefits guides, microsites, highlight sheets, plan comparisons, sales materials, customer support answers, translations, and omnichannel communications. Personalization is built in, so materials match the group's plan mix and eligibility rules.
Traction Worth Noting
According to the company, ARR grew 50x over the last year with deployments across thousands of employers. Adoption increased among large carriers and brokerages. Named customers include Reliance Matrix and New York Life on the carrier side, plus consultants like OneDigital and Daybright Financial, along with retirement advisors and recordkeepers.
Where the New Capital Goes
- Scale core agentic infrastructure and expand into additional product lines and workflows
- Grow forward-deployed teams that co-build custom automation with carriers, brokers, and employers
- Expand sales and marketing to meet enterprise demand
- Enable clients to build proprietary AI agents, offer full white-label experiences, and extend automation across the full benefits lifecycle
Why Insurance Teams Should Care
- Reduced rework: A unified data layer can eliminate copy-paste errors across quoting, enrollment, and claims support.
- Faster cycle times: Automated plan construction and materials production means quicker RFP response and group setup.
- Consistent compliance: Standardized outputs help keep plan details aligned across documents and channels.
- Scalable service: AI agents handle routine questions and updates so your team can focus on exceptions and high-value cases.
How to Evaluate Pasito (or Any AI Workspace)
- Data intake: Can it reliably parse your messy plan docs, riders, and census formats?
- Accuracy and auditability: Is there a clear audit trail for plan construction and configuration changes?
- Integration: How cleanly does it connect to your quoting, enrollment, CRM, policy admin, and claims systems?
- Controls: What role-based permissions, human-in-the-loop approvals, and content governance are available?
- Security: Confirm data handling, encryption, tenancy, and certifications match enterprise requirements.
- Time-to-value: Pilot on a high-variance block (multi-state, complex eligibility) and measure hours saved and error rates.
What's Next For the Market
If AI agents can reliably convert plan specs and census data into clean configuration, the downstream impact is big-fewer manual touches, less back-and-forth, and tighter SLAs. Expect more carriers and brokers to adopt AI-native workspaces that centralize plan data and automate routine outputs. Procurement will focus on proof of accuracy, integration depth, and controls, not just demos.
Key Quotes
"Carriers and brokers are buried in operational debt, and employees pay the price through higher costs and fragmented, confusing experiences. Pasito replaces that broken infrastructure with a centralized AI workspace and agents that automate the hardest work-accurately, transparently, and at scale."
- Pauline Roteta, Founder and CEO, Pasito
"Pasito is doing for insurance and group benefits what AI-first companies have done for the legal industry. They've built an AI-native workspace that re-architects how work gets done in an industry that urgently needs modernization. We look forward to partnering with them in this next chapter."
- Alexandra Lundin, Vice President, Insight Partners
"Pauline and her team are applying AI to automate what has forever been a manual, error-prone process done by insurers and brokers: Producing employee benefits product information and configuring processes - from quoting to claims - for companies' benefits workflows. We're excited to be part of their team."
- Brian McLoughlin, Partner, MTech Capital
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