Phreesia VoiceAI Transforms Healthcare Call Management with AI-Powered Patient Support

Phreesia Launches VoiceAI to Streamline Healthcare Call Management

Phreesia, a recognized leader in patient activation, has introduced VoiceAI, an intelligent conversational AI solution built specifically for healthcare call management. This new tool integrates with Phreesia’s existing platform to address common challenges like long hold times and call abandonment, ensuring every patient call is efficiently resolved.

How VoiceAI Improves Call Handling

• Intelligent Triage: VoiceAI uses natural spoken language to identify the intent behind each call and routes it without relying on traditional phone trees or button prompts.
• Reliable Answers: Responses are based on clinical rules and real-time scheduling data, ensuring accuracy and relevance.
• Parallel Capacity: The system can handle multiple calls simultaneously, significantly reducing wait times.
• Integrated Documentation: Staff have access to real-time patient information and can document interactions through a secure web application, compatible with supported EMRs.

VoiceAI handles a wide range of common call types, including scheduling, referrals, prescription refills, clinical inquiries, and medical records requests. It also covers urgent after-hours calls by routing emergencies directly to on-call physicians via a secure mobile app, while routine inquiries are logged for timely follow-up.

Benefits for Healthcare Management

For healthcare managers, VoiceAI offers a way to manage high call volumes without adding to staff workload. By automating routine interactions and ensuring critical calls reach the right personnel, it enhances operational efficiency and patient satisfaction.

One healthcare provider shared their experience: “Since implementing Phreesia VoiceAI, our call abandonment rate dropped to zero. Patients appreciate quick callbacks and no longer face long wait times.”

About Phreesia

Founded in 2005, Phreesia supports healthcare providers, life sciences companies, and other organizations with digital tools that encourage patients to take an active role in their care. In 2024, Phreesia enabled approximately 170 million patient visits across the U.S., offering solutions that improve patient experience and healthcare outcomes.

To learn more about Phreesia and their solutions, visit phreesia.com.