Ping An Integrates AI to Enhance Digital Health and Insurance Services
Ping An Healthcare and Technology Company Limited has relaunched its health services platform as Ping An Good Doctor, introducing a new set of annual healthcare services. These offerings focus on improving accessibility, efficiency, and continuous care by integrating healthcare with insurance solutions.
The updated platform centers on three key areas:
- Proactive family doctor support
- Direct access to medical specialists
- Full-cycle care coordination
This approach addresses the growing demand for integrated medical services from both consumers and corporate clients. Michael Guo Xiaotao, co-CEO and executive director of Ping An Group, emphasized the company’s commitment to combining financial services with health management through a comprehensive network. This network includes the Ping An Good Doctor platform and the self-operated PKU Healthcare Group, offering services online, in-store, at home, and within workplaces.
Expanding Digital Healthcare Ecosystem
Ping An Good Doctor currently serves 400 million registered users, with 20 million subscribed to its family doctor service. The platform partners with over 2,100 companies, providing medical services to more than 5 million employees. Li Dou, chairman and CEO of Ping An's health tech subsidiary, explained that the rebranding reflects the company’s mission to connect doctors and patients professionally while safeguarding health.
The platform connects users to more than 50,000 physicians across 29 medical disciplines. It also integrates 105,000 health service partners, 235,000 pharmacies, and 4,000 hospitals. A standout feature is the “zero-distance” consultation, which allows patients to consult with over 3,000 medical experts within three hours.
AI-Driven Healthcare Tools
- Chronic disease monitoring
- Case triage
- Post-treatment care
- Workplace health management
Two notable AI tools include Ping An Xin Yi, an AI doctor that supports diagnosis and treatment planning for complex conditions, and Dr. An, which assists patients continuously by answering medical questions, interpreting test results, and providing education.
Ping An is also expanding AI applications in oncology and chronic disease care. Li Yexiong, professor at the Cancer Hospital of the Chinese Academy of Medical Sciences, highlighted plans for AI-assisted multidisciplinary treatment (AI-MDT) models. This collaboration aims to standardize clinical practices and improve safety and quality, beginning with breast cancer and extending to multiple diseases.
Strong Financial Indicators Support Health-Tech Growth
Ping An Insurance Group’s Q1 2025 financial results highlight the relevance of its health technology initiatives. Operating profit attributable to shareholders rose 2.4% year-over-year, reaching RMB 37.91 billion. The life and health segment experienced a 34.9% increase in new business value, totaling RMB 12.89 billion.
Within this growth, Ping An Health reported a 25.8% revenue increase to RMB 1.06 billion in the first quarter. The group maintains nearly 245 million retail customers with strong policy retention rates, where 98% of customers hold four or more policies.
For professionals interested in how AI is transforming healthcare and insurance services, exploring courses on AI applications in these fields can provide valuable insights. Resources like Complete AI Training’s healthcare and insurance courses offer practical knowledge on integrating AI into these industries.
Your membership also unlocks:
