Plutus secures ServiceNow Ventures investment to speed AI-native insurance operations
Founded by former ServiceNow executives Chirag Jindal (CEO), Kara Anderson (COO), and Abhishek Bajpai (CTO), Plutus delivers pre-configured, AI-native solutions for claims, underwriting, and servicing across P&C, L&A, and broker ecosystems.
"Our mission from day one has been to bring purpose-built, industry-specific AI agents to the insurance ecosystem that are built on ServiceNow," said Kara Anderson, COO and Co-founder of Plutus. "With the support of both Moneta Ventures and now ServiceNow Ventures, we're accelerating our roadmap to help carriers and brokers modernize faster and with greater confidence."
What this means for insurers
- Faster cycle times across FNOL, subrogation, and policy servicing through agentic AI embedded in existing workflows.
- Reduced leakage with consistent, explainable decisions and auditable trails.
- Less swivel-chair work by orchestrating tasks across core systems, documents, and communications.
- Quicker deployment using pre-built insurance use cases on the ServiceNow AI Platform.
Built on the ServiceNow AI Platform
Plutus is built on the ServiceNow AI Platform, aligning with ServiceNow's strategy for AI in financial services. This foundation supports intelligent automation, governance, and integration across the insurance stack.
"Plutus represents the type of industry-focused, AI-first innovation we want to see thrive in the ServiceNow ecosystem," said Vidya Balakrishnan, VP and GM, Financial Services, ServiceNow. "Built on the ServiceNow AI Platform, their agentic AI solutions have the potential to dramatically simplify and modernize insurance operations. Together, Plutus and ServiceNow are empowering carriers to resolve policyholder issues quickly, transparently, and at scale, and we're excited to support their growth."
Learn more about the platform here: ServiceNow AI Platform.
Agentic AI in action: high-ROI use cases
- Claims intake and triage: extract data from submissions, validate coverage, trigger next-best actions, and route exceptions.
- Underwriting workbench: summarize broker emails, binders, and loss runs; flag missing data; propose pricing and terms for review.
- Servicing and endorsements: handle mid-term changes, documentation, and compliance checks with clear approval paths.
- Broker support: respond to status requests, reconcile data across portals, and maintain SLA visibility.
Why this partnership matters
- Speed to value: pre-configured flows reduce custom build time and risk.
- Operational confidence: built-in auditability and controls on a platform IT already trusts.
- Ecosystem momentum: as part of ServiceNow's partner network, Plutus benefits from shared standards, upgrades, and integrations.
Getting started: a practical checklist
- Pick 2-3 flows with measurable lag (e.g., FNOL-to-first-contact, underwriting clearance).
- Define the review policy: which steps are fully automated, which require human approvals.
- Instrument metrics: cycle time, touch time, leakage, NIGO rate, SLA adherence.
- Integrate safely: use platform connectors and maintain clear data lineage and retention rules.
- Pilot with a cross-functional squad (claims/underwriting, ops, IT, compliance), then scale.
Market traction
With enterprise contracts already in motion, Plutus is positioning itself as a go-to partner for carriers and brokers looking to move faster on AI initiatives-without adding platform sprawl or uncontrolled scripts.
Upskilling your team
If you're building AI capability in claims and underwriting ops, structured training accelerates adoption. Explore role-focused options here: AI Automation Certification.
Bottom line: purpose-built agents on a trusted platform give insurers a direct path to shorter cycles, consistent decisions, and better policyholder experiences-without reinventing core systems.
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