Prodapt and NVIDIA Launch AI Agents for Autonomous Telco Operations and Enhanced Customer Experience

Prodapt Launches Agentic Solutions for Autonomous Operations with NVIDIA AI Platform

Prodapt, a leader in Telecom-native services and AI integration, has introduced a new Agentic AI solution aimed at automating operations for telecom companies. Developed in partnership with NVIDIA, this solution uses the NVIDIA AI platform to create Telco-focused AI Agents capable of predicting, analyzing, and resolving network incidents that affect service quality and customer experience.

Telecom operators face the challenge of improving customer experiences while reducing operational costs. AI Agents help by speeding up the transition from traditional BSS/OSS systems to more intelligent, automated operations. This demands an agile AI infrastructure combined with advanced GenAI platforms and skilled AI integration to scale beyond pilot projects.

Practical AI Strategy with AI Agents

Prodapt has developed multiple AI Agents across the telecom value chain, powered by NVIDIA’s NIM™ and NeMo™ microservices. These agents handle complex, multi-step problems, enhancing operational efficiency, customer satisfaction, revenue growth, and enterprise modernization. They also accelerate the rollout of critical applications by going beyond simple automation.

Autonomous Operations (AO) Focused on Network Management

The first Autonomous Agent targets network operations, addressing the complexity of telecom network issue resolution. Legacy systems and unpredictable last-mile service resources make network management challenging. Prodapt’s AI Agents integrate into this workflow by:

• Performing predictive analytics and issuing proactive alerts
• Identifying and dispatching the right network engineers
• Generating issue summaries and enabling guided resolution plans
• Closing the loop after incident resolution

Simulations indicate this solution can improve resolution cycle times by up to 30% and optimize resource utilization across the network.

Chris Penrose, Global Head of Business Development, Telecoms at NVIDIA, highlighted the solution’s value: it effectively blends AI capabilities with human expertise and shifts telecom networks from reactive to proactive operations by embedding Agentic AI throughout the lifecycle.

Rajiv Papneja, CTO of Prodapt, emphasized that AI integration is now the top priority for autonomous operations. With many AI agents and infrastructure options in the market, telecom operators need expert guidance to implement effective solutions. Prodapt provides this through its Practical AI vision combined with NVIDIA’s technology.

About Prodapt

Prodapt is a specialized partner in the connectedness sector, focusing on AI-first technology services for telecom and tech enterprises. The company offers consulting, business reengineering, and managed services to help build next-generation networks and digital experiences. Recognized by Gartner as a leading telecom-native IT service provider, Prodapt serves major clients including Google, Amazon, Verizon, Vodafone, and many others.

With over 6,000 experts worldwide, Prodapt is part of The Jhaver Group, a century-old conglomerate with a global presence. The company is also ServiceNow-invested and certified as a Great Place to Work®.

For more details, visit www.prodapt.com.