Quadient Named MVP in QKS Group AI Maturity Matrix for Customer Communications Management

QKS Group names Quadient Most Valuable Pioneer for AI maturity in CCM

QKS Group has recognized Quadient (Euronext Paris: QDT) as the Most Valuable Pioneer (MVP) in its inaugural AI Maturity Matrix for Customer Communications Management. The report cites Quadient's clear AI vision, disciplined execution, and measurable impact across large-scale CCM programs.

For management, PR, and communications leaders, the signal is simple: AI in CCM has moved from pilot to production. Quadient Inspire now embeds AI to help teams create content up to 50% faster and double output without adding headcount-while keeping consistency, quality, and compliance in check.

Why this matters for PR and Communications

• Faster content cycles: Real-time guidance cuts drafting and revision time for statements, notices, and campaigns.
• Scalable personalization: Prompt-based authoring helps non-technical teams deliver targeted messages at volume.
• Consistency and compliance: Built-in guardrails keep tone, readability, and regulatory alignment on track.
• Global-ready: Automated translation into 150+ languages reduces turnaround and costs for localized comms.

What's inside Quadient's AI-enhanced CCM

• AI Assistant for live readability and sentiment analysis, plus actionable content suggestions.
• Open-prompt content generation with customizable prompts and one-click sentiment optimization.
• Automated multilingual translation (150+ languages) for inclusive, channel-ready experiences.
• Strong governance and security, with AI services delivered through Microsoft Azure OpenAI.

"We're architecting future-ready solutions that help businesses achieve stronger customer engagement, operational efficiency, and strategic impact," said Geoffrey Godet, CEO at Quadient.

"MVPs are the ones building AI right. Quadient's AI-driven CCM platform turns ambition into action-prompt-based content creation, real-time sentiment adjustment, and automated multilingual translation for compliant, personalized communications," said Saurabh Raj, Principal Analyst at QKS Group.

How leaders can act now

• Run a workflow audit: Identify high-volume templates and approvals that slow you down.
• Pilot with purpose: Start with 3-5 templates (e.g., billing notices, policy updates, service alerts) and benchmark cycle time, throughput, and error rates.
• Set guardrails: Define tone, reading level, compliance rules, and approval steps; build a shared prompt library.
• Measure what matters: Track time-to-market, content reuse, translation turnaround, compliance exceptions, and CSAT.
• Enable business users: Train authors and reviewers to use AI suggestions and sentiment tools, reducing IT dependency.

Security and governance

Quadient's any-premise enterprise CCM runs within a secure environment with access controls and auditing. AI capabilities leverage Microsoft Azure OpenAI, giving enterprises the controls they need for data protection, policy enforcement, and regulatory requirements.

Get the QKS AI Maturity report

Access the complimentary whitepaper to review the full AI maturity model and findings: QKS AI Maturity Matrix for CCM.

Learn more about the underlying AI service: Microsoft Azure OpenAI Service.

About QKS Group

QKS Group (formerly Quadrant Knowledge Solutions) is a global advisory and research firm helping technology innovators scale and helping adopters meet digital transformation goals.

About Quadient

Quadient is a global automation platform enabling secure, professional business connections across digital and physical channels. Listed on Euronext Paris (QDT), the company supports organizations in driving efficiency and creating meaningful customer experiences. Learn more at quadient.com.