RingCentral has launched its AI Receptionist (AIR), now generally available as an agentic AI phone agent designed to handle inbound calls efficiently and intelligently.
Kira Makagon, President and COO of RingCentral, describes the AI Receptionist as a voice AI agent that is always active, trainable, and understands the nuances of a business. It improves over time, addresses common questions, and ensures no opportunities are missed. This tool helps organizations turn inbound voice calls from a cost center into a channel for generating revenue.
AIR Capabilities
AIR is already in use by over 2,000 organizations. It acts as a context-aware, trainable digital voice assistant capable of managing conversations, routing calls smartly, sending follow-up SMS messages, and integrating smoothly with PBX platforms such as Microsoft Teams Phone, Avaya, and Mitel.
- Instant activation
- Custom greetings and voice personas
- Automation of routine calls
- Name-based and context-driven call transfers
- SMS messaging follow-ups
Recent updates include call analytics and insights, multi-location support, Spanish language support (in beta), and HIPAA compliance to address security and privacy requirements.
User Experience
Gina Van Opens, president of Integral Recruiting Services, shared her experience: “RingCentral’s AI Receptionist now handles 93% of our incoming calls, saving our team about 12 hours each month. That translates to roughly $900 in cost savings. Personally, I save an hour and a half every day thanks to the AI Assistant’s note-taking capabilities. These tools have significantly improved our efficiency.”
This AI Receptionist offers a practical solution for businesses looking to streamline call management and free up valuable team time. For those interested in expanding their knowledge on AI tools and automation in business communications, exploring AI training resources can be beneficial.
Learn more about AI training opportunities at Complete AI Training.
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