RingCentral and NiCE Renew Partnership to Boost AI-Driven Customer and Employee Experiences
RingCentral, a leader in AI-powered business communications, and NiCE, a top cloud contact center and CX provider, have extended their partnership for several more years. This agreement builds on nearly a decade of collaboration, focusing on delivering integrated AI-powered UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions.
The renewed partnership enhances go-to-market strategies, sales efforts, onboarding, and post-sales support, helping businesses improve customer engagement with smarter, AI-driven tools.
Proven Leadership in Cloud Communications and Contact Center Solutions
RingCentral has been recognized as a Leader in the Gartner® Magic Quadrant™ for UCaaS for 10 years running. Similarly, NiCE has held a Leader position in Gartner’s Magic Quadrant™ for CCaaS for a decade. Together, they provide a deeply integrated solution that combines unified communications with advanced contact center capabilities.
Vlad Shmunis, CEO of RingCentral, highlighted the value this partnership brings to enterprise customers by merging two industry-leading platforms into one streamlined AI-powered solution that enhances customer interactions and operational efficiency.
Scott Russell, CEO of NiCE, emphasized their commitment to advancing the partnership through seamless integration of AI for both customer and employee experiences. This approach supports businesses at any stage of their AI adoption journey.
Strengthening the Channel Partner Ecosystem
A key focus of the extended agreement is energizing the channel partner network, where the integrated RingCentral Contact Center powered by NiCE CXone Mpower has enjoyed strong sales and deployment success. Joe Rittenhouse, Co-CEO of Converged Technology Professionals, praised the partnership as a "significant win-win," citing many successful enterprise deals based on their combined UCaaS and CCaaS solutions.
Industry analyst Zeus Kerravala noted that few vendors offer such deep integration between UCaaS and CCaaS, making this partnership especially valuable for customers advancing their AI-powered employee and customer experience initiatives.
About RingCentral
RingCentral provides AI-powered business communications, contact center, conversational intelligence, video, and hybrid event solutions. Their platform delivers valuable insights from customer and employee interactions, supporting better business outcomes. Trusted by hundreds of thousands of customers worldwide, RingCentral emphasizes secure and reliable cloud communications.
About NiCE
NiCE (NASDAQ: NICE) develops AI-powered platforms that automate engagement processes into proactive, safe, and intelligent actions. Their technology supports organizations across more than 150 countries, connecting people, systems, and workflows to improve operational performance and deliver measurable results.
To learn more about RingCentral Contact Center and the integrated AI-powered solutions, visit RingCentral Contact Center.
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