Roots Appoints Robin Spaulding as Head of Insurance to Drive AI Integration
Roots, a provider of AI-powered solutions for the insurance sector, has named Robin Spaulding as its new head of insurance. With over 30 years of experience in property and casualty (P&C) insurance, Spaulding will lead efforts to enhance Roots' insurance capabilities and accelerate AI adoption.
Focus on Modernizing Insurance Operations
In her role, Spaulding will modernize claims and underwriting processes, optimize operations, and advance AI integration across the insurance value chain. She will collaborate closely with product, engineering, and customer success teams to support insurance carriers, third-party administrators, and brokers.
Extensive Industry Experience
Spaulding began her career as a claims representative trainee after earning a Bachelor of Science in Business Administration from Drake University. She has held senior leadership roles, including divisional vice-president of claims, and worked as a consultant and global insurance expert advising C-level executives. Her expertise includes developing operating models and integrating AI and other technologies into insurer operations.
“AI and automation are unlocking capabilities we couldn’t have imagined a decade ago, and Roots is leading the charge with the tools and vision to help insurers reimagine how work gets done,” Spaulding said. “I am honoured to join a company that is so deeply committed to the industry’s future.”
Leadership Perspective
Roots CEO and co-founder Chaz Perera welcomed Spaulding, noting her comprehensive insurance background. “Robin has seen every angle of the insurance industry – from the frontlines of claims to the executive suite and consulting boardrooms,” he said. “She brings a rare ability to translate operational insight into transformative strategy. Her voice will be vital as we continue to expand agentic AI throughout the insurance sector.”
Context: AI Adoption in Insurance
This announcement follows news that Frontline Insurance implemented Roots’ AI agents to improve claims and underwriting operations, underscoring the growing role of AI in insurance workflows.
- Modernizing claims and underwriting processes
- Optimizing operational efficiency
- Accelerating AI integration within insurance value chains
For insurance professionals interested in AI and automation tools, exploring AI training and certification programs can offer practical skills to stay competitive. Resources like Complete AI Training’s latest AI courses provide focused paths on AI applications in insurance and related fields.
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