Salesforce to Acquire Convergence.ai to Boost AI Agent Development
Salesforce has announced its plan to acquire Convergence.ai, aiming to speed up the development of its next-generation AI agents. The companies have signed a definitive agreement, with the acquisition expected to close in the second quarter of Salesforce’s fiscal year 2026, pending standard closing conditions.
According to Salesforce, Convergence’s team and technology will be central to advancing its AI agent platform, Agentforce. Adam Evans, Salesforce’s executive vice president and general manager of the AI Platform, highlighted the impressive nature of Convergence’s approach in building intelligent and adaptive AI agents.
What Convergence.ai Brings to the Table
Convergence’s technology enables AI agents to manage dynamic web interfaces and adjust in real time. This allows them to handle complex workflows and multi-step processes efficiently. The company's expertise is expected to enhance deep research, task automation, and industry-specific solutions, contributing to Salesforce’s overall AI strategy.
Marvin Purtorab, CEO and Co-founder of Convergence, emphasized their mission to transform automation from a mere tool into an integral way of working. He sees joining Salesforce as the best path to scaling that vision.
Salesforce’s Growing Focus on AI and Data
Salesforce is experiencing significant growth in its Data Cloud platform, fueled by enterprise interest in generative and agentic AI. Gabrielle Tao, senior vice president of product management at Salesforce, shared that the Data Cloud achieved $900 million in revenue in the fiscal year ending January 31, marking a 120% increase year over year.
“We make enterprise data ready for the agentic era,” Tao said, stressing the company’s commitment to delivering top-tier agentic AI experiences.
Real-World Use of AI Agents at Salesforce
Salesforce already employs AI agents internally to support customers with questions about their platform and accounts. Evans noted that these AI agents successfully resolve 97% of cases, illustrating the practical value and efficiency gains from AI-driven support.
Implications for IT and Development Professionals
- The acquisition signals accelerated innovation in AI agent platforms, likely leading to more sophisticated tools for automating complex workflows.
- Developers should expect enhanced integration capabilities as AI agents become more adaptive to dynamic interfaces and processes.
- Enterprises investing in AI automation can anticipate improved task automation tailored to specific industries, backed by deeper AI research.
For IT professionals looking to deepen their understanding of AI agents and automation, exploring targeted AI training can be valuable. Resources like Complete AI Training’s automation courses offer practical skills to keep pace with these advancements.
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