Samsung SDS to deploy 175 AI agents across Woori Bank operations
Samsung SDS has been selected to build an AI agent platform for Woori Bank, marking the first large-scale deployment of AI agents across core banking operations in South Korea. The project will create more than 175 AI agents capable of handling end-to-end tasks using large language models.
Woori Bank plans to roll out AI agents across 29 core tasks in five areas: customer relationship management and corporate lending, wealth management, internal controls, customer service, and workflow automation. The bank expects the deployment to improve operational efficiency and task processing speed by about 30 percent.
Samsung SDS will use its proprietary FabriX platform to build the system and integrate it with Woori Bank's existing infrastructure. The company will handle data management, legacy system integration, and provide a multi-model environment for different banking tasks.
The project begins in May, with roughly 90 AI agents launching by December 2026. Full deployment is scheduled for completion by August 2027.
Infrastructure overhaul included
Samsung SDS also secured a separate contract to optimize Woori Bank's IT infrastructure. The work involves migrating the bank's systems from Unix-based platforms to Linux, a modern open-source system better suited for cloud environments.
Lee Jeong-heon, head of Samsung SDS's strategic marketing office, said the company is using the Woori Bank project to expand AI adoption across the broader financial sector. "AI is evolving rapidly beyond simple task support to fundamentally transform how work gets done," he said.
For finance professionals, this project demonstrates how AI for Finance moves beyond pilot programs into production-scale operations. The focus on AI Agents & Automation across core banking functions signals where the industry is heading.
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