ServiceNow Expands in West Palm Beach with 850 Jobs, Leasing Half of CityPlace Tower

ServiceNow to lease half of new CityPlace office tower in West Palm Beach

ServiceNow, a Silicon Valley-based artificial intelligence company, is expanding into downtown West Palm Beach. The company will lease roughly half of the new CityPlace office tower and plans to employ more than 850 people over the next five years. Leadership is calling it an AI "renaissance" with the goal of building a workforce and industry that positions the city as a growth center for tech.

Why this matters for real estate and construction

A pre-lease of this size signals solid demand for Class A office in the urban core. It improves underwriting confidence for developers, sets new comps for rents and concessions, and supports additional investment in mixed-use assets nearby. Expect increased competition for premium space, tighter vacancy at the top tier, and more activity in tenant improvement pipelines.

Office build-out and infrastructure implications

• High-density planning: More collaboration areas, privacy rooms, and studio-quality meeting spaces for hybrid work.
• MEP upgrades: Redundant power, advanced HVAC zoning, and acoustic treatments to support AI-heavy workloads and conferencing.
• IT backbone: Fiber redundancy, secure server rooms, and smart-building integrations across access control and sensors.
• Sustainability: Pressure to meet high-efficiency standards; expect requests for certifications and performance tracking.

Construction opportunities and risks

• Fast-track TI schedules with phased occupancy; careful sequencing to avoid downstream delays.
• Specialty trades demand (low-voltage, AV, security, acoustics) and coordinated procurement for long-lead items.
• Owner-furnished tech packages requiring tight integration with GC scopes and commissioning.

Citywide impact

An additional 850 employees concentrates daytime population downtown, lifting demand for multifamily, retail, fitness, and hospitality. Parking, last-mile mobility, and curb management will need attention as commuting patterns shift. This move supports South Florida's push to become an innovation and technology hub, attracting suppliers, partners, and follow-on tenants.

What developers and landlords should prepare

• Spec suites with fiber-ready infrastructure, soundproofing, and flexible floor plates.
• Amenity-forward stacks (rooftop, wellness, conferencing) and high-performance air systems.
• Stronger TI programs with clear tech allowances and standardized delivery playbooks.

Action steps for brokers, GCs, and subs

• Brokers: Track spillover demand from partners and suppliers; position near transit and amenities.
• GCs/Subs: Pre-qualify for TI packages; line up low-voltage and AV partners; lock pricing on critical materials.
• Owners/Asset Managers: Revisit rent strategies for Class A; budget for amenity upgrades that win tech tenants.
• Municipal/ED teams: Coordinate on mobility, permitting timelines, and workforce housing to support growth.

Additional context

ServiceNow's expansion aligns with ongoing migration of tech and finance firms to South Florida. The commitment helps anchor downtown West Palm Beach as a credible base for enterprise operations and talent recruitment.

Learn more: ServiceNow (company site)

Upskilling your team

If your firm is integrating AI into preconstruction, scheduling, or portfolio operations, structured team training can shorten the ramp. See practical options by role here: AI courses by job.