ServiceNow Launches AI-Powered Core Business Suite to Streamline Finance and Other Key Functions
LAS VEGAS -- May 7, 2025 -- At Knowledge 2025, ServiceNow unveiled its new Core Business Suite, an AI-driven solution built to transform essential business processes including finance, HR, procurement, facilities, and legal. Delivered on the intelligent ServiceNow AI Platform, this suite connects employees, suppliers, systems, and data in one place, boosting efficiency and accelerating results for companies of all sizes.
Introducing Finance Case Management for Smarter Workflows
A highlight of the Core Business Suite is the new Finance Case Management solution. Unlike traditional finance tools focused on transactions, this AI-powered tool automates case management requests such as creating cost centers, checking vendor invoice status, or handling payroll issues. It reduces manual work by offering a single, intuitive interface where employees can initiate and track finance-related tasks with AI assistance.
This approach brings structure and visibility to unstructured finance work, helping teams resolve issues faster and with full context. As back-office teams deal with fewer manual processes, they gain time to focus on strategic priorities and improving service quality.
Why AI Integration Matters for Finance Professionals
According to IDC, 67% of the projected $227 billion AI expenditure in 2025 will come from enterprises embedding AI in core operations. ServiceNow’s platform combines AI, data, and workflows, allowing finance teams to reduce costs, speed up processes, and improve service experiences. The AI agents assist with setup and automation from day one, enabling faster deployment—often in just weeks—even for teams without dedicated IT resources.
By connecting workflows across departments in a single platform, finance professionals gain greater transparency and operational efficiency. Leaders can track performance metrics easily, supporting continuous improvement and better decision-making.
Simplifying Work Across the Enterprise
Core Business Suite offers a unified experience to handle everyday workplace needs—from procurement requests to compliance concerns—without juggling multiple systems. This eliminates silos, unifies processes, and enhances productivity across HR, finance, procurement, legal, and facilities teams.
Employees get hassle-free access to critical information powered by AI that understands the enterprise context. Tasks are automated, complex interactions are streamlined, and overall productivity increases, freeing teams to focus on higher-value work.
Real-World Impact: Siemens’ Experience
Matthias Egelhaaf, Head of Digital Solutions at Siemens Global Business Services, shared how ServiceNow has streamlined invoice, order, and payslip processing worldwide. The automation reduced manual workload and enabled teams to concentrate on strategic activities. Integrating AI further boosts service quality and customer satisfaction across their operations.
Availability
ServiceNow Core Business Suite is now generally available to customers, offering finance teams and other departments a practical, AI-powered way to improve workflows and deliver faster, better results.
For finance professionals interested in expanding AI skills and learning how to apply automation effectively, explore AI tools designed for finance and latest AI courses tailored to your needs.
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