ServiceTitan Launches Atlas to Automate Contractor Operations from First Call to Final Invoice

ServiceTitan launches AI tools and Atlas to automate contractor operations end to end

ServiceTitan (Nasdaq: TTAN) is rolling out a suite of AI-driven tools to automate the back office from the first call to the final invoice. The headline feature is Atlas, an advanced AI sidekick built on Titan Intelligence that behaves like a seasoned ServiceTitan power user.

Operations teams can speak or type requests directly to Atlas inside ServiceTitan to run reports, find jobs, dispatch technicians, and guide workflows. The goal: faster cycle times, fewer interruptions, tighter schedules, and better margins.

What Operations leaders can expect

• Field productivity: Technicians get instant answers in ServiceTitan Mobile without calling dispatch, reducing idle time and opening room for add-on work.
• Back-office automation: Automated invoice reviews, demand-based capacity planning, and benchmark pricing for smarter scheduling and pricing decisions.
• Commercial workflows: Daily logs auto-filled, RFIs and change orders created automatically, and AR tools to streamline complex construction billing.
• Customer experience: AI booking agents, interactive SMS scheduling, and real-time dispatch recommendations to keep response times tight.
• Decision support: Surfaced insights on booking rate dips, standout estimates, and automated actions to improve profitability.

Atlas: the AI sidekick inside ServiceTitan

Atlas acts like a co-pilot that adapts to your workflows, understands context, and gets better with every interaction. It can drive actions directly in the platform: run the report you need, re-prioritize a schedule, or walk a new coordinator through a workflow step by step.

"Unlike traditional tools, Atlas feels less like software and more like a trusted co-pilot or even a chief of staff that adapts to the specific workflows of any contractor," said Vahe Kuzoyan, co-founder and president of ServiceTitan. "Atlas not only understands what you say, it truly comprehends the unique context of your business at any given moment."

Real-time adjustments that protect margin

Atlas can adjust operations on the fly. When schedules are full, it can automatically reduce marketing spend. When demand softens, it can launch campaigns to generate the right jobs. This tight loop between intelligence and automation helps cut wasted spend and improve profitability.

"AI won't replace contractors - it changes how they operate"

"The trades are one of the most resilient and durable industries in the world," said Ara Mahdessian, co-founder and CEO of ServiceTitan. "AI isn't going to replace contractors, but it will absolutely transform how they operate. Business owners who adapt and embrace this new reality will thrive."

Max Program: accelerate adoption and ROI

ServiceTitan is also launching the Max Program to help contractors implement automation faster. Max pairs the full suite of Pro Products with expert guidance so teams use the new AI capabilities to their full potential and capture end-to-end ROI.

Implementation checklist for Operations

• Map critical workflows: Intake, dispatch, job staging, invoicing, and collections. Identify handoffs and bottlenecks.
• Data readiness: Clean customer, asset, pricing, and technician data. Set naming standards and source of truth.
• Guardrails: Define approval thresholds for pricing, discounts, change orders, and AR actions.
• Pilot and measure: Start with one business unit or zone. Track cycle times, booking rate, average ticket, and AR days.
• Change management: Set roles for dispatch, coordinators, and techs. Train on prompts and exception handling.
• Feedback loop: Weekly review of Atlas actions and outcomes to refine automations.

KPIs to track from day one

• First-call booking rate and speed to schedule
• Capacity utilization and on-time dispatch
• Average ticket and close rate
• Job margin and callback rate
• Invoice cycle time and AR days outstanding
• Marketing cost per booked job and revenue per tech

Pantheon 2025: keynotes and how to watch

For full details and updates, visit the Pantheon Live Blog. A live webcast of the keynote sessions will be available with a replay for 90 days.

• 8:00 AM PT - Welcome Keynote with Ara Mahdessian, CEO and Co-Founder of ServiceTitan
• 11:15 AM PT - Optimize Every Job, Every Time with ServiceTitan's Latest Residential Products
• 1:30 PM PT - The Connected Blueprint: Powering Predictable & Profitable Growth in Commercial Service & Construction
• 4:30 PM PT - Built for What's Next: AI and the Future of the Trades with Vahe Kuzoyan, President and Co-Founder of ServiceTitan

Why this matters for Operations

This is an opportunity to compress admin time, stabilize schedules, and standardize pricing and approvals without adding headcount. Teams that integrate AI into daily workflows will move faster, make fewer manual errors, and protect margin across busy and slow seasons.

Helpful resources

• McKinsey: The economic potential of generative AI
• Complete AI Training: Courses by Job (Operations and field service)