ServiceTitan's Atlas AI sidekick automates contractor operations from first call to final invoice

ServiceTitan launches Atlas AI sidekick to automate contractor operations

Updated: 09:00 EDT / September 18, 2025

ServiceTitan introduced Atlas, an AI sidekick that automates back-office work from the first call to the final invoice. Inside the ServiceTitan platform, teams can type or speak in plain English to ask Atlas to run reports, find jobs, dispatch technicians, and guide workflows.

Atlas is built to act like an expert ServiceTitan user that adapts to each contractor's workflows. It interacts in context, so requests lead to action, not more clicks.

What Atlas does across operations

• Field: Technicians get instant answers in ServiceTitan Mobile. Fewer calls to dispatch, faster job completion, fewer interruptions, and more upsell opportunities.
• Office: Automates invoice reviews, supports smarter scheduling with demand-based capacity, and applies benchmark pricing.
• Commercial: Auto-fills daily logs, generates RFIs and change orders, and streamlines accounts receivable for complex construction workflows.
• Customer experience: AI booking agents, interactive SMS scheduling, and real-time dispatch recommendations speed up response and scheduling.
• Decisions and actions: Surfaces key insights (booking rate dips, standout estimates) and can act automatically-e.g., throttles marketing spend when schedules are full and triggers campaigns when demand is light.

Leadership frames Atlas as a trusted co-pilot or even a chief of staff that adapts to each shop's playbook and current context. The goal: run smarter, serve customers better, and grow more profitably.

How operations leaders can put Atlas to work this week

• Ask for a daily booking-rate report by business unit, with alerts when performance drops below last week's baseline.
• Use Atlas to recommend technicians based on skills, location, and capacity for each incoming job.
• Enable demand-based capacity scheduling and apply benchmark pricing across peak and off-peak windows.
• Route invoice reviews through Atlas to flag anomalies and queue exceptions for human approval.
• In commercial work, auto-fill daily logs from job data and have Atlas draft RFIs/change orders from site notes.
• Set rules to pause marketing when utilization hits a threshold and restart spend when demand eases.
• Configure A/R follow-up cadences and have Atlas track commitments and reminders.

Rollout tips for a clean deployment

• Map each workflow end-to-end and define where Atlas observes, recommends, or auto-acts.
• Start in read-only/recommend mode; switch to auto-actions with clear thresholds and approvals.
• Enable audit logs and spot-check a sample of Atlas-driven invoices, dispatches, and schedule changes.
• Coach teams on clear prompts: job number, location, timeframe, and desired outcome.
• Track KPIs: booking rate, first-time fix rate, job cycle time, revenue per tech, A/R days outstanding, and marketing CAC when throttling is active.

Why it matters

Most contractor ops break down at handoffs-calls to dispatch, manual reviews, missed signals in the data. Atlas closes those gaps by turning plain-English requests into action, shrinking cycle times and lifting utilization.

For contractors, this is a direct path to fewer interruptions, faster jobs, tighter cash flow, and smarter spend. Teams that adapt will move quicker, make better decisions, and protect margin in both residential and commercial work.

Learn more at ServiceTitan.

If you're building an AI upskilling plan for your ops team, explore practical programs at Complete AI Training - Courses by Job.