Shift Technology and AXA Renew Five-Year Partnership to Scale AI Across Claims, Fraud, and Underwriting
Paris and Boston - March 5, 2026. Shift Technology and AXA have renewed their strategic partnership for another five years, extending a collaboration that now spans 15 countries across Europe, Asia, and Latin America.
Since 2016, the two companies have deployed AI-driven decisioning across claims, fraud detection, and underwriting. The results: faster handling for legitimate claims and stronger detection of organized and opportunistic fraud-built on explainable, insurance-specialized models and Responsible AI principles.
This renewal supports AXA's "Unlock the Future" plan (2024-2026) by scaling trusted technology where it moves the needle: core operations, measurable outcomes, and customer service.
What's in the renewal
- Five-year extension to deepen and scale AI across the AXA Group.
- Ongoing deployment across 15 countries, with shared standards and oversight.
- AI decisioning embedded across claims, fraud, and underwriting to drive speed, accuracy, and consistency.
- Recognition of execution at scale: Shift earned AXA's "Delivering @ Scale" Supplier Award in 2025.
Why this matters to carriers and claims leaders
- Proven models in production at group level, not pilots on the sidelines.
- Explainable AI that can be governed, audited, and trusted by frontline teams and regulators.
- Focus on cycle time, FNOL-to-settlement flow, SIU effectiveness, and customer experience-areas tied directly to measurable business results.
- A template for multi-market rollout: shared platforms, local adaptation, and consistent controls.
Voices from the deal
Jeremy Jawish, CEO and co-founder, Shift Technology: "This renewed partnership is much more than a contract extension, it's a strategic relationship built on trust, innovation, and measurable impact. AXA has been one of the first global insurers to embrace AI not as a side initiative, but as a core capability. Together, we're proving how explainable, insurance-specialized AI can create lasting value across an entire group."
Claudio Gienal, Chief Transformation Officer, AXA European Markets: "At AXA, AI is a key enabler of our strategy to combine technology with human expertise. Thanks to our on-going collaboration with Shift, we have already delivered tangible results in fraud detection, claims efficiency, and customer experience."
Andreas Schertzinger, AXA Group Chief Data, AI & Innovation Officer: "We are committed to embedding Responsible AI into the scaling of technology solutions and artificial intelligence, and it is essential that our partners uphold these principles through our collaboration."
Practical next steps for insurance teams
- Make AI a core capability, not a side project. Tie it to line-of-business KPIs and compensation.
- Standardize data pipelines and model governance across markets. Keep model monitoring, drift detection, and fairness checks routine.
- Push straight-through processing where risk is clear; keep human-in-the-loop for edge cases and high severity.
- Blend network analytics for organized rings with behavioral signals for opportunistic fraud to raise precision and reduce leakage.
- Pilot agentic workflows for repetitive, low-complexity tasks (verification, triage, documentation) with clear guardrails.
- Codify Responsible AI policies with vendor requirements covering privacy, security, transparency, and auditability.
About Shift Technology
Shift is an AI platform built for insurance, combining generative, agentic, and predictive capabilities to improve underwriting, claims, and fraud and risk. The focus: operational efficiency, better customer experiences, and measurable outcomes delivered at scale. Learn more at shift-technology.com.
About AXA Group
AXA is a global insurance leader with 154,000 employees serving 95 million clients in 50 countries. In 2024, IFRS17 revenues reached €110.3 billion with €8.1 billion in underlying earnings. For company information and regulated disclosures, visit axa.com.
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