Shift Technology Launches Shift Claims, Agentic AI Delivering 30% Faster Handling, 60% Automation, 99% Accuracy

Shift Technology launches agentic AI-powered Shift Claims to streamline claim handling

September 17, 2025

Shift Technology has introduced Shift Claims, an agentic AI solution built to improve accuracy and speed across the claims lifecycle. The platform supports assessment, prioritization, automation, and real-time decision guidance-without sidelining human judgment. For carriers, the goal is straightforward: fewer losses, faster resolutions, and better customer outcomes.

What Shift Claims does

• Analyzes claims on intake and classifies by complexity and urgency.
• Guides handlers with recommendations and next-best actions.
• Automates repeatable steps and workflows where appropriate.
• Maintains human-in-the-loop oversight for nuanced decisions.
• Integrates as an AI layer alongside existing core claims systems.

Early results that matter

• 3% reduction in claims losses.
• 30% improvement in handling speed.
• 60% automation rate across eligible tasks.
• More than 99% accuracy in claim assessment.

Insurers report that Shift Claims slots into current tech stacks and workflows, supporting teams rather than replacing them. The emphasis is on measurable impact and controllable automation.

Why agentic AI now

Eric Sibony, chief scientist and chief product officer at Shift Technology, said, "It is not surprising that the results promised by claims transformation projects over the years have failed to materialize, because most technology based approaches were simply not up to the task of addressing claim complexity. Agentic AI provides insurers with a powerful transformation tool that increases automation when appropriate and also provides the right kind of advice, guidance, and recommendations when a human claim handler needs to be in the loop."

Adoption spotlight: AXA Switzerland

AXA Switzerland is among the first carriers to adopt Shift Claims. Markus Keller, COO and head of customer operations, said, "We are looking for an AI-powered solution to support our claims transformation and to increase automation while ensuring that claims professionals, when human intervention is required, have all the information available for optimal decision making. The Shift approach to agentic AI gives us confidence that best actions are enabled and taken as claims move through the process, resulting in enhanced efficiency and excellent customer experience."

Implementation notes for carriers

• Start with one high-volume line of business to quantify impact fast.
• Define clear guardrails for human review on complex, sensitive, or high-severity claims.
• Monitor a focused KPI set: loss ratio movement, cycle time, FNOL-to-resolution speed, leakage, and customer satisfaction.
• Embed change management early-claims leadership, SIU, and IT should co-own rollout and governance.

Learn more

Explore the platform and integration approach at Shift Technology.

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