Simplify Healthcare Debuts Xperience1 to Transform Health Benefits Inquiry with AI-Powered Clarity

Simplify Healthcare Introduces Xperience1™: Streamlining Benefits Inquiry with AI Precision

Simplify Healthcare, a leader in enterprise software solutions for payers, has launched Xperience1™, a new platform focused on improving benefits inquiry management. The solution is crafted to provide health plan members, providers, brokers, and other stakeholders with clear, real-time answers to complex benefit questions across multiple channels and user roles.

Built on the established Simplify Health Cloud™, Xperience1™ merges the capabilities of the company’s existing platforms, Service1™ and Experience1™, into a single AI-powered customer experience platform. This unified system supports payers in delivering consistent and straightforward communication throughout the entire member lifecycle—from plan selection and enrollment to customer service and self-service.

Delivering Clarity and Efficiency

Xperience1™ is engineered to reduce call times and boost first call resolution rates by providing accurate, plain-language responses. This helps ensure members receive consistent and easy-to-understand information, which improves overall satisfaction and operational efficiency.

Unlike generic AI solutions that risk providing inaccurate information, Xperience1™ relies on a domain-specific data foundation combined with intelligent content management and a health literacy model. This approach minimizes misinformation and guarantees context-aware, reliable responses.

Unified Platform Built on Trusted Technology

The platform brings together two proven solutions into one streamlined experience. This consolidation enhances benefits communication and supports payers in managing inquiries with precision and speed.

With Xperience1™, Simplify Healthcare continues its focus on simplifying healthcare interactions through technology innovation.

About Simplify Healthcare

Since 2008, Simplify Healthcare has helped payers improve growth and operational efficiency with its industry-leading platform and expertise. The company connects front, middle, and back office functions through a platform-centric, payer-focused approach to tackle complex healthcare challenges.

To explore more about Xperience1™ and its capabilities, visit Simplify Healthcare Benefits Inquiry Management.