Sixfold launches AI adoption guide for insurers
December 10, 2025
Insurers are heavy on AI pilots and light on impact. A recent BCG study reports that only 7% of AI projects in insurance scale while 93% stall at pilot. The primary blockers are organisational-70% of failures come from workflow disruption and resistance to change-not model performance.
Sixfold, the AI underwriting platform used by leading life, health and P&C carriers, has released an AI Adoption Guide built from real deployments. Over the past year, Sixfold reports a fivefold increase in active users, 129% growth in submissions, and over one million submissions processed across 40 insurance lines. Carriers including Zurich North America, Mosaic Insurance and AXIS are seeing measurable value in an average of 2.4 months.
"Underwriting is complex. It takes years to build that expertise. Most AI pilots fail because they ignore that. Sixfold spreads because underwriters see value immediately, not after six months of training on tools that don't fit their workflow," said Jane Tran, COO of Sixfold.
What's inside the guide
The guide distills lessons from more than 50 underwriting teams into a five-stage model for adoption that sticks:
- Identify a real, felt pain point: Start where underwriters are losing time today-submissions triage, clearance, appetite checks, or broker correspondence.
- Build trust through evidence: Prove accuracy and ROI with side-by-side comparisons, transparent error handling, and measurable wins inside current controls.
- Make usage effortless: Embed into existing tools and queues. Zero extra logins, minimal clicks, instant value.
- Leverage peer influence: Let respected underwriters demo live workflows. Convert skeptics with outcomes, not decks.
- Sustain growth: Track usage by team, publish weekly wins, and keep improving the highest-impact workflows.
It also includes strategies to turn skeptics into champions, examples from live carrier rollouts, and behavioural principles that drive lasting change.
"There's this idea that AI needs to be perfect before you launch it. Instead, insurers need to launch, learn, and improve. The carriers who started six months ago are already ahead - not because they launched with perfect AI, but because they launched," said Laurence Brouillette, Head of Customer Success at Sixfold.
Why this matters to underwriting leaders
- Time to value: Deliver measurable improvements in weeks, not years, by targeting friction in intake and decision support.
- Change without disruption: Adoption rises when AI fits the current workflow and controls, not the other way around.
- Scale with proof: Evidence, peer endorsement, and simple UX beat broad mandates every time.
How to apply this week
- Pick one high-volume, high-friction workflow (e.g., submissions triage in a single line of business).
- Baseline current metrics (throughput, response time, hit ratio, loss rate proxies, queue aging).
- Run a two-week controlled pilot inside the live workflow-no parallel systems.
- Instrument everything: usage, exceptions, overrides, turnaround time, and quality checks.
- Nominate two respected underwriters as champions; schedule short live demos for peer teams.
- Publish weekly outcomes and next improvements; keep reducing clicks and handoffs.
- Scale to the next team only after repeatable gains are confirmed.
Proof points from carrier deployments
- 5x increase in active users over the past year.
- 129% growth in submissions processed.
- 1,000,000+ submissions across 40 lines handled by the platform.
- 2.4 months average time to measurable value for customers like Zurich North America, Mosaic Insurance and AXIS.
Get the guide
The Sixfold AI Adoption Guide is available online. It's built to help carriers embed AI into existing underwriting workflows, build trust with teams, and sustain long-term transformation.
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