Strong Tie Insurance Enhances Customer Service with Liberate's Multilingual Voice AI
Strong Tie Insurance Services is improving customer service by implementing Liberate Voice AI, offering seamless, 24/7 support in both English and Spanish. This AI-driven solution handles about 80% of incoming calls without transfers, providing human-like conversations that improve accessibility and reduce wait times.
With a significant Spanish-speaking customer base, Strong Tie's ability to deliver instant, bilingual assistance is crucial. The AI works around the clock, ensuring customers receive timely support whenever they need it.
About Strong Tie Insurance
Based in California, Strong Tie Insurance has been offering personal and commercial insurance for 28 years, serving clients across California, Washington, Oregon, Texas, Nevada, and Arizona. The agency is known for its reliable, multilingual services aimed at meeting diverse customer needs.
Efrain Ferrer, Owner and President of Strong Tie, explains, "Our partnership with Liberate reflects our commitment to innovation focused on customer satisfaction. Integrating Liberate's Voice AI allows us to speed up service, improve accessibility, and maintain consistency 24/7."
Why Strong Tie Chose Liberate
- Expertise in insurance-specific AI solutions
- Fast implementation with minimal disruption
- Compliance with standards like SOC2, HIPAA, CCPA, and PCI DSS
Amrish Singh, CEO of Liberate, notes, "Insurance customers want fast, empathetic support in their language at any time. Our Voice AI helps agencies like Strong Tie scale operations efficiently without extra costs."
Benefits for Insurance Professionals
Insurance agents and customer service teams can expect:
- Reduced call transfers and wait times
- Improved service availability outside business hours
- Enhanced customer satisfaction through natural, multilingual conversations
- Operational efficiencies that allow handling more customers without increasing staff
About Liberate Innovations Inc.
Liberate offers AI solutions that handle phone calls, emails, SMS, and digital interactions with empathy and accuracy. Their services collect quote information, process FNOLs, and manage customer requests efficiently. The AI solutions are affordable, customizable, and typically deploy within weeks with minimal integration required.
For insurance professionals interested in leveraging AI to improve customer service and operational efficiency, exploring AI training and tools can be a valuable step. Resources like Complete AI Training for Insurance Jobs offer tailored courses to get started.
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