SuitePad AI brings instant voice and chat service to the guest room
Published on November 4, 2025
Guests don't want to queue for answers or flip through printed guides. They want fast, accurate help on their schedule. SuitePad AI delivers that through a voice and chat assistant on the in-room tablet, now live in 30+ hotels across Europe. The result: quicker answers for guests, less routine workload for staff.
What is SuitePad AI?
SuitePad AI is an integrated guest communication system with two interaction modes: voice and chat. No app downloads, no phone calls-just tap the mic or open chat on the SuitePad tablet. Connected to the hotel's PMS and content, it gives answers based on the guest's stay, context, and the property's information.
- Common info: breakfast hours, Wi-Fi details, restaurant times
- Service requests: room service, extra towels, late checkout
- Availability checks: spa slots, amenities, bookings
- Local tips: attractions, directions, transport options
- Live info: weather, opening hours, event updates
Why it matters for hotels
Streamlines operations. Routine questions get handled automatically so teams can focus on high-value interactions. In beta tests across 30+ European hotels, SuitePad AI resolved 83% of chats without staff involvement and answered 1,700+ questions at Amano Grand Central-freeing the front desk for complex requests.
Improves the guest experience. Guests get instant answers by voice or chat, day or night. Responses reflect each property's tone and content, so a luxury brand can sound refined while a lifestyle hotel keeps it casual-without extra effort from staff.
How it works
Voice + chat. Guests tap the microphone, ask, and get a spoken response. Prefer text? Open chat, type the question, and get an immediate reply. The choice fits the moment-quiet spaces, late-night queries, or hands-free convenience.
Real-time context and PMS connection
SuitePad AI pulls live information (e.g., weather, opening hours) and uses the property's PMS data for personalized responses such as check-out time or booking details. This bridges the gap between general FAQs and the specifics of an individual stay. Learn more about PMS systems here: hotel property management systems.
Property-specific content
Answers come from your hotel's own content: menus, spa services, promotions, and local recommendations. The assistant is configured for each property, so information is accurate, on-brand, and consistent across teams.
Privacy built in
The assistant isn't always listening. Interactions are cleared daily or stored only for the duration of the stay, supporting compliance needs and peace of mind. For reference on EU standards, see the official guidance on data protection: EU data protection rules.
Early results from pilot hotels
Romy by Amano reported an 83% chat resolution rate-most inquiries handled without staff. Amano Grand Central logged 1,700+ questions resolved automatically. These early outcomes point to significant time savings, faster response times, and fewer calls to the front desk.
Impact for global and Indian markets
Guests are used to instant answers at home and bring that expectation to their stay. SuitePad AI meets that demand with voice and chat on a familiar device in the room.
- Guest expectations: International travelers expect self-service and speed.
- Multilingual potential: Support for Hindi and regional languages can boost adoption.
- Stand-out factor: A clear USP in crowded destinations like Goa, Delhi, and Mumbai.
- Cost efficiency: Automate common queries so teams can focus on service and upsell.
Implementation playbook for GMs and Ops leaders
- Identify top 50 guest questions by season and location; load clear answers on the tablet.
- Connect your PMS and define what guest data the assistant can reference (e.g., check-out time).
- Set voice and chat tone: formal vs. friendly, brevity rules, and brand phrases.
- Map workflows for escalations (e.g., maintenance, concierge) with response SLAs.
- Enable multilingual content where needed; test sample dialogues per language.
- Train staff to review transcripts, improve answers, and spot upsell moments.
- Launch with a soft pilot on one floor; iterate weekly before full rollout.
KPIs to track
- Resolution rate (target 70-85% of inquiries handled without staff)
- Time to first response (seconds, not minutes)
- Call and queue reduction at front desk (percent drop vs. baseline)
- Service fulfillment time (e.g., amenities delivered faster after digital requests)
- Upsell conversion from assistant prompts (spa, dining, late checkout)
- Guest satisfaction on "speed of help" (quick tablet rating post-interaction)
Example prompts guests actually use
- "What time is breakfast and where is it served?"
- "Book a spa appointment today at 3 pm."
- "Can I get two extra pillows and a toothbrush?"
- "What's the fastest way to the airport and how much is a taxi?"
- "What's my check-out time? Can I extend it?"
What's next
Expect deeper PMS links, stronger multilingual support, and smarter suggestions that feel helpful-not intrusive. The goal is simple: automate the repetitive, so your team can double down on genuine hospitality where it counts.
Upskilling your team on practical AI for hotel operations? Explore role-based options here: AI courses by job.
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