SuperOps brings unified endpoint management with agentic AI to in-house IT teams
SuperOps for IT Teams, a unified endpoint management platform powered by agentic AI, is now available directly to enterprise IT departments. The platform connects helpdesk, mobile device management (MDM), endpoint and patch management, and automation into one operating system for IT.
It's built to manage company desktops, laptops, servers, and mobile devices across Apple iOS, iPadOS, and Android - with AI assisting triage and remediation based on full context from every endpoint and workflow.
What you get in one platform
- Cross-OS device management: Bring desktops, laptops, servers, and mobile devices under a single pane of glass.
- Built-in helpdesk and ticketing: Link tickets directly to devices, users, and automations to cut back-and-forth.
- MDM across iOS, iPadOS, Android: Centralize policies, configurations, and compliance. Learn more about MDM from Apple here and Android Enterprise here.
- Patch management and automation: Standardize updates, close vulnerabilities faster, and reduce manual effort.
- Agentic AI for IT ops: AI triages issues, recommends fixes, and can trigger automations with context across systems.
"From being a platform purpose-built for MSPs, SuperOps is now expanding to empower internal IT teams as well," said Arvind Parthiban, CEO and co-founder of SuperOps. "We are extending our offerings across endpoint management, patch management, helpdesk and ticketing, and powerful automation to a new audience that faces similar challenges but with a different setup and scale."
He added, "What usually takes six to seven tools to achieve is all made available to them as one operating system - SuperOps. And this unified foundation ensures that our agentic AI has complete context across every endpoint and workflow to power triaging, remediation, and automations confidently."
"We are paving the way for the agentic era, going where no IT technology has gone yet, by ensuring core workflows and data are all connected and act as a single source of truth for IT teams as well as AI."
Why this matters to management
- Tool consolidation: Replace multiple point solutions with one platform to lower license costs, reduce vendor management, and simplify audits.
- Faster time-to-resolution: AI-assisted triage and linked device data mean fewer escalations and shorter MTTR.
- Better compliance and risk control: Unified patching and policy enforcement improve coverage across every device.
- Smoother onboarding/offboarding: Standardized workflows for provisioning, access, and recovery reduce risk and handoffs.
- Clearer accountability: Helpdesk, assets, and automation live together, making SLAs and reporting easier to track.
For MSPs, VARs, and SIs
SuperOps emphasized that the move supports both internal IT teams and the partner ecosystem. "By extending our unified, AI-native platform to in-house IT teams, we are helping organizations manage their entire device and service ecosystem with the same efficiency and intelligence trusted by MSPs," Parthiban said. "For Value-Added Resellers (VARs), System Integrators (SIs), and channel partners, this opens up avenues to bring a modern IT operations platform to their customers, solving for MSP and internal IT needs with one cohesive platform."
Building on an integrated ecosystem
SuperOps' approach centers on tight integrations across cybersecurity and CRM tools while leaning on community feedback. According to Parthiban, the strategy is to create a connected, AI-ready foundation so teams work from a single source of truth rather than scattered data and siloed workflows.
How to evaluate it for your organization
- List the six to seven tools you'd expect to replace; model total cost and support savings over 12-24 months.
- Run a pilot with one business unit; set clear KPIs: MTTR, patch compliance, ticket backlog, onboarding time.
- Map critical integrations (identity, EDR, email, CRM) and validate bi-directional data flows.
- Review data residency, RBAC, and audit trails with security and compliance stakeholders.
- Stand up standard automations for common incidents and change requests; measure before/after.
- Plan enablement for technicians and managers; codify playbooks as automations, not tribal knowledge.
If you're building an AI skills plan for your IT leadership and ops teams, explore role-based options here: AI courses by job.
Funding and momentum
Earlier this year, SuperOps secured $25 million in Series C funding to develop these endpoint management capabilities. Total funding now stands at $54.4 million for the four-and-a-half-year-old company.
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