Sure launches first Model Context Protocol, enabling AI agents to autonomously quote, bind, and service insurance policies

Sure Launches First Model Context Protocol (MCP) for AI-Driven Insurance Operations

Sure, a leader in insurance technology, has introduced the industry's first Model Context Protocol (MCP) capability. This new infrastructure allows AI agents to autonomously quote, bind, and service insurance policies, marking a significant shift in how insurance processes can be handled globally.

MCP: A New Standard for AI in Insurance

Wayne Slavin, CEO of Sure, highlights that MCP is more than an improvement—it's a fundamental change in insurance delivery. By integrating MCP, AI agents can manage the entire insurance lifecycle independently, from generating quotes to binding policies and providing ongoing service. This creates efficiency and accessibility for both insurers and customers worldwide.

For the first time, AI agents gain direct access to core insurance operations through standardized protocols. This means AI assistants, chatbots, and autonomous systems can:

• Generate accurate insurance quotes in real time
• Execute binding decisions within set parameters
• Administer policies throughout their lifecycle
• Initiate claims and provide status updates
• Manage customer service interactions without human intervention

By removing the need for manual bridging between customer requests and insurance fulfillment, MCP ensures secure, reliable, and compliant AI operation within insurance systems.

AI Automation Meets Insurance Challenges

Insurance has been one of the last sectors to fully embrace AI automation due to regulatory demands and the critical nature of coverage decisions. Sure’s MCP addresses these challenges by embedding compliance guardrails directly into AI workflows.

Key benefits of Sure's MCP for businesses using AI agents include:

• Instant Policy Quoting: Real-time, accurate quotes tailored to customer needs
• Autonomous Binding: AI-driven policy approvals within defined rules
• Seamless Policy Management: Comprehensive administration via AI interfaces
• Integrated Claims Processing: Automated claims initiation and tracking
• Regulatory Compliance: Built-in controls to meet legal requirements
• Multi-Carrier Access: Single interface connecting to Sure’s entire carrier network

Early Success and Industry Impact

Early adopters report significant improvements, including a 95% reduction in quote-to-bind time and an 80% decrease in customer service response times. Customers benefit from 24/7 access to accurate insurance solutions, boosting satisfaction.

Sure’s MCP is now available for enterprise clients and developer partners across supported insurance lines and regions, with plans to expand its scope throughout 2025.

About Sure

Sure provides SaaS infrastructure that enables Fortune 500 brands and leading carriers to build and launch embedded digital insurance products. Their platform supports distribution, servicing, and scaling of insurance solutions, helping insurers grow revenue while improving customer experience.

Learn more at sureapp.com.