How Take2Eton Tightened Global Travel Operations with Domo's AI and Data Products Platform
Take2Eton brought travel, finance, operations, and customer data into one place with Domo. The result: faster decisions, better risk control, and measurable time savings for teams and clients.
For operations leaders, this is a clear model for consolidating systems, automating workflows, and moving from reactive reporting to real-time action.
The operations problem
Multiple systems made reporting slow and fragmented. Clients wanted deeper insights into spend, behavior, and policy compliance, but the process to deliver those insights was manual and time-consuming.
Take2Eton realized they needed a single, shared view that would reduce reporting overhead and enable teams to act quickly.
The solution: one live view across the business
Domo unified four core systems across travel, finance, operations, and customer data. Live dashboards now give teams and customers the same real-time picture of what's happening.
Reports are turned around in seconds, saving hundreds of hours annually and freeing teams to focus on action, not data wrangling.
AI agents that cut manual work
Rob Cope, CTO of Take2Eton: "Furthermore, we're using Domo and its AI agent functionality to significantly streamline our operational processes. This has allowed us to replace much of the legacy-GDS orientated workflow with a transformative, AI-driven solution that has significantly deepened the automation we can create."
Translation for ops: fewer clicks, fewer handoffs, and workflows that improve themselves as new data arrives.
What changed on the ground
- Daily adoption: All account managers now use Domo, with a sharp increase in dashboards created and shared.
- Faster data onboarding: API integrations are 90% faster, so new data sources go live quickly.
- Proactive alerts: Automated notifications flag issues the moment they appear, giving teams time to act before they escalate.
- Client-facing visibility: Emissions, policy compliance, and supplier performance are tracked in one place.
- Internal control: Teams monitor consultant productivity, spot booking surges, and stay ahead of KPIs.
- Crisis response: During disruptions (airport closures, geopolitical unrest), teams analyze patterns in real time, adjust itineraries, and activate contingency plans.
What this means for operations leaders
- One system of record reduces reporting requests and context switching.
- Real-time dashboards and alerts compress cycle times and improve SLA performance.
- AI agents remove repetitive tasks across legacy workflows.
- Compliance, emissions, and supplier metrics become visible and actionable for both teams and clients.
Results that matter
- Reports in seconds instead of hours or days.
- Hundreds of hours saved annually through automation and shared dashboards.
- 90% faster data onboarding via APIs.
- Fewer escalations thanks to proactive alerting and real-time monitoring.
Voices from the teams
"Because of Domo, we've gone from just sharing data to helping our clients make smarter decisions every day," said Helen Mairs, head of data at Take2Eton. "Domo helps us turn our data into actionable insights that clients can use. Whether their focus in on cost, carbon, or care, it's all there in one place."
"Take2Eton is showing what's possible when data and AI work together in Domo," said Matt Mecham, Chief Customer Officer at Domo. "They've broken down silos, created new collaborative workstreams, and taken what used to be static, disconnected systems and turned them into a live intelligence network that keeps travel moving safely and efficiently."
Learn more
See the full story here: Domo x Take2Eton case study.
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