TechnologyOne launches PLUS: Agentic AI across the whole enterprise
TechnologyOne has introduced PLUS, an Agentic AI system that works across every part of its enterprise solution. For government operations teams, this means one natural language interface to action requests, surface information, and produce analysis across finance, assets, HR, and more.
PLUS interrogates your organisation's own data to answer questions, perform tasks, and identify trends. It personalises recommendations based on each user's role and habits, bringing work into one screen with full enterprise context.
What PLUS does in practice
PLUS connects to your existing TechnologyOne modules and uses plain language to trigger tasks and retrieve insights. It can create clear, graphical outputs in moments and support decisions with full traceability back to source data.
- Raise a purchase request or work order in a single sentence.
- Generate cross-portfolio reports (e.g., HR headcount vs. asset maintenance spend) as charts on the fly.
- Flag likely budget overruns, asset failures, or service risks days or weeks in advance.
- Surface case files, policy references, and audit trails across silos without switching systems.
Built for public sector expectations
PLUS is built on TechnologyOne's Defence in Depth security architecture and follows AI best-practice principles such as keeping a human in the loop. It is aligned with ISO 42001:2023, the global standard for AI management systems.
For leaders building guardrails around AI use, see the NIST AI Risk Management Framework for practical guidance on governance and human oversight. NIST AI RMF
Why this matters for Government Operations
PLUS reduces clicks and handoffs, shortens cycle times, and centralises action in one interface. Routine tasks get faster, and complex analysis becomes accessible to frontline teams without specialist training.
The platform is available to TechnologyOne customers globally and was built in Brisbane. It supports universities, councils, government agencies, and other public sector organisations from day one.
What to prepare before rollout
- Prioritise use cases: start with high-volume requests, cross-functional reporting, and areas with compliance pressure.
- Data readiness: clean master data (vendors, assets, cost centres) and align naming standards across finance, HR, and asset systems.
- Human-in-the-loop: set clear approval checkpoints and escalation rules for spending, policy, and sensitive data.
- Audit and records: confirm logging, retention, and FOI discovery processes for AI-generated outputs.
- Security and risk: review access controls, least-privilege settings, and AI governance against your policies.
- Change management: brief teams on the new interface and decision flows; plan for quick feedback loops in the first month.
If you need to upskill teams on AI governance, prompts, and automation in government operations, explore role-based learning paths here: Complete AI Training - Courses by Job
What users can expect
Tasks that previously needed multiple screens and specific data inputs can be issued in a sentence. Complex analysis can be produced and visualised quickly through a conversation with PLUS.
The interface is simple to use and requires no training or installation to start delivering value. For operations leaders under pressure to do more with less, PLUS offers immediate gains and a pathway to smarter, data-led decisions across the enterprise.
Your membership also unlocks:
