Ukraine Debuts AI Assistant on Diia for Faster, Smarter Government Services

Ukraine Launches the First AI Assistant for Government Services on Diia

Ukraine has introduced the world’s first AI assistant specifically for government services, now accessible through the Diia portal. This innovation was announced by the Minister of Digital Transformation, Mykhailo Fedorov, on September 1 via Telegram. The launch represents a significant advancement in the digitalization of public services and reinforces Ukraine’s position as a leader in e-governance globally.

Currently, the AI assistant is available in open beta testing, allowing users to explore its features and provide feedback for improvement.

How the AI Assistant Improves Access to Government Services

The AI assistant simplifies interactions with government services by guiding users through available options efficiently. It helps individuals find the most suitable service based on their personal circumstances and provides access to crucial information such as insurance records.

To use the assistant, simply log into the Diia portal, type your question into the homepage search, and receive instant guidance. One standout feature is the ability to request official documents, like income certificates, directly through a message to the assistant.

Looking Ahead: Voice Interaction and More

Future updates will add voice interaction, enabling users to communicate with the AI assistant using natural speech. This will align Diia’s interface with other advanced AI platforms, making government services even more accessible.

Alongside the AI assistant, Mykhailo Fedorov has introduced six new projects aimed at further improving how Ukrainians engage with government services through the Diia app.

Why This Matters for Government Employees

• Efficiency: Automating routine queries saves time, allowing staff to focus on complex issues.
• User Experience: Clear, guided assistance reduces confusion and enhances citizen satisfaction.
• Innovation: Staying informed about AI tools like this prepares public sector workers for upcoming changes in service delivery.

For government professionals interested in AI applications and automation in public services, exploring relevant AI training courses can provide practical skills to adapt to these new tools effectively.