Wipro launches consulting-led, AI-enabled model that connects strategy to day-to-day operations
BENGALURU, India | EAST BRUNSWICK, NJ - Jan. 29, 2026 - Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) announced a new operating model that blends advisory, AI, and enterprise transformation into one accountable approach. The model brings clear ownership from strategy through execution across four core functions.
- People & Change
- Supply Chain & Operations
- Finance Transformation
- Sales, Marketing & Customer Experience (CX)
For operations teams, this closes the gap between boardroom intent and frontline execution. The goal: move beyond one-off pilots and turn innovation into a continuous loop that improves outcomes month after month.
What's different about this approach
Wipro puts consulting at the front and center as the upstream engine, then carries accountability through delivery and ongoing optimization. The Wipro Intelligence™ suite brings AI solutions and platforms into every phase so use cases are built for real workflows, measured against business outcomes, and scaled across functions.
Amit Kumar, Managing Partner & Global Head of Consulting at Wipro Limited, said enterprises are stuck with outdated models and slow handoffs that stall results. He noted that combining functional consulting with business process services gives clients a persona-based, end-to-end strategy in context-so value shows up faster and AI efforts translate into measurable impact.
How the model runs end to end
- Strategy with CXOs: Wipro Consulting works with leadership to define AI strategy, future-state operating models, and outcome-based transformation plans grounded in each function's realities.
- Solution design: Human-centric designs are paired with process re-engineering and scenario modeling, ensuring solutions are executable, not just theoretical.
- Delivery and optimization: Using the Wipro Intelligence™ suite, Wipro BPS teams enable intelligent automation, predictive insights, and continuous improvement across operations.
- Outcomes and scale: AI-enabled operating models learn from real performance, tightening cycle times, improving economics, and sustaining results at scale.
Why this matters for Operations leaders
- Single owner from strategy to run: Fewer handoffs, clearer accountability, and faster time to value.
- AI applied with intent: Use cases tied to business outcomes, not side experiments that never scale.
- Process context first: Persona-based and function-specific workflows ensure relevance and adoption.
- Built-in continuous improvement: Data closes the loop so each release gets leaner, smarter, and simpler to operate.
Jasjit Singh Kang, Managing Partner & Global Head of Business Process Services at Wipro Limited, highlighted that AI-embedded operations, grounded in context-rich solutions, help clients drive real outcomes. The integrated model focuses on function-specific processes designed around the people who use them, so improvements show up in the P&L.
Practical next steps for Ops teams
- Pick three friction-heavy processes per function; define the personas, effort, and failure demand behind each.
- Set baselines (cycle time, cost per transaction, error rate) and agree on outcome targets with finance.
- Co-design solutions with end users; keep scopes small, interfaces simple, and data contracts clear.
- Pilot with a 6-8 week clock; lock in success criteria and a rollback plan before kickoff.
- Instrument everything; review weekly, and feed insights into a backlog for ongoing releases.
For additional context on building AI-enabled operations, see this overview from MIT Sloan Management Review: Building the AI-Powered Organization.
If your team is upskilling for AI in operations, explore AI courses by job and the AI automation certification.
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a technology services and consulting company focused on AI-enabled transformation. With a consulting-led approach and the Wipro Intelligence™ unified suite of AI platforms, solutions, and transformative offerings, Wipro helps clients build intelligent and sustainable businesses.
The Wipro Innovation Network-part of the Wipro Intelligence™ suite-supports client-centric co-innovation by connecting capabilities from innovation labs, partner labs, academia, and global tech communities. Wipro has over 230,000 employees and business partners across 65 countries.
Media contact
Wipro Media Relations
media-relations@wipro.com
Forward-looking statements
This announcement includes forward-looking statements based on current expectations and assumptions. These statements involve risks and uncertainties that could cause actual results to differ materially. Wipro undertakes no obligation to update any forward-looking statements after the date of this release.
Your membership also unlocks:
