WorkWave Launches WAIve: Always-On AI That Listens, Learns, and Acts for Field Service Ops
WorkWave has introduced WAIve, an AI-powered platform built to shift field service platforms from static systems of record into active, decision-making partners. If you run operations in lawn care, cleaning, security, or pest control, this isn't just another dashboard - it's an assistant that helps drive revenue and control costs across the day.
WAIve combines deep industry know-how with intelligent automation. It looks ahead, flags risks, and acts on your data so your teams can move faster with fewer manual steps.
How WAIve Works: A Hybrid Workforce
Think of WAIve as a digital teammate powered by your own data foundation, Wavelytics. You stay in control, while AI does the heavy lifting in two modes that fit how operations actually run.
- Overnight Optimization: While your team rests, WAIve refines schedules and routes to improve margin and readiness for the next day.
- Daytime Teammate: During business hours, it surfaces real-time insights and recommendations so managers and dispatchers can decide quickly and keep work flowing.
Core Capabilities
- Predictive Intelligence: Uses historical patterns to forecast demand, staffing needs, and supply constraints so you can plan instead of react.
- WAIve Teammates: Specialized agents that execute multi-step decisions and back-end workflows to reduce bottlenecks and admin load. Rolling out through 2026, starting in Q2.
- "Ask WAIve": A natural-language interface that unifies data and orchestrates agents. Ask for revenue forecasts, cross-reference inventory, or trigger actions - launching in Q2 2026.
Why Operations Leaders Will Care
- Higher first-time fix rate and on-time arrival
- Better crew utilization and fewer miles driven
- Stronger daily margin per route/technician
- Lower overtime and tighter SLA adherence
- Faster invoice cycles and healthier cash flow
What It Looks Like Day to Day
WAIve goes beyond strategy decks and impacts the work. It supports back office teams and guides field technicians in real time - whether a decision is automated overnight or approved by a manager at 10 a.m.
- Re-sequences routes to cut windshield time and reduce fuel costs
- Flags at-risk SLAs before they slip and proposes immediate mitigation
- Forecasts material shortfalls and suggests optimal replenishment windows
- Identifies low-margin jobs that need pairing or reschedule to hit targets
- Surfaces upsell or cross-sell moments based on historical service patterns
Control and Governance
WAIve runs on Wavelytics, using your trusted data as the source of truth. You set guardrails, review recommendations, and choose what to automate. The goal: speed without losing oversight.
What WorkWave Is Saying
"The market is moving beyond data that simply answers questions to automation that does the work," said Kevin Kemmerer, CEO of WorkWave. "WAIve provides specialized AI agents that work alongside your human teams to handle the heavy lifting, all through a centralized hub that turns scattered noise into immediate operational awareness."
See It Live
WorkWave customers can get a first look at WAIve during the Beyond Service Customer Conference, Feb 1-4, 2026, in Dallas. Live keynotes and demos will show how "Ask WAIve" drives real-time decision intelligence across field service verticals.
For more details, visit workwave.com.
Quick Implementation Checklist for Ops Leaders
- Data readiness: Is your schedule, job outcome, and inventory data clean and current?
- Guardrails: What gets fully automated vs. "recommendation-only" in the first 30 days?
- KPIs: Pick 3-5 metrics to move (e.g., on-time rate, miles per job, margin per route).
- Change management: Who approves recommendations, and how are exceptions handled?
- Pilot scope: Start with one region or service line; expand once the playbook is proven.
About WorkWave
WorkWave builds software and fintech solutions for mobile service professionals across lawn care, pest control, commercial cleaning, and security guarding. Brands including PestPac, RealGreen, and TEAM Software help companies manage and grow their operations.
Upskill Your Ops Team on AI
If you're preparing your team to work with AI assistants and automation in daily operations, explore job-specific courses at Complete AI Training or browse the latest programs here: Latest AI Courses.
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