YOOBIC Acquires Humanitics And Launches Store Manager Copilot: Practical AI For Retail Operations
YOOBIC just expanded its AI stack in a big way. The company acquired Humanitics and rolled out Store Manager Copilot - a move aimed squarely at frontline retail operations.
The promise is simple: fewer hours buried in spreadsheets, more time acting on what matters. With Humanitics' predictive analytics plugged into YOOBIC's platform, store teams get prioritized actions that lift sales, optimize labor, and improve the customer experience.
Why this matters for Operations
Most Ops teams don't need more dashboards. They need clear, timely direction. This update shifts the center of gravity from static reporting to AI-driven recommendations that tie directly to store performance.
- From insight to action: Real-time visibility with prioritized tasks that drive sales and efficiency.
- Labor optimization: Align staffing with traffic and conversion patterns, not guesswork.
- Faster execution: One system for tasking, communication, and performance - less context switching.
- Better customer outcomes: Managers spend less time analyzing, more time coaching and serving shoppers.
What Store Manager Copilot does
Store Manager Copilot is an AI assistant that answers questions in plain language, analyzes performance, and recommends next steps. It blends YOOBIC's operational data with Humanitics' predictive models to surface the highest-impact actions.
- "Where am I missing sales today?" → See underperforming categories and exact tasks to fix them.
- "How should I staff this weekend?" → Get a schedule suggestion based on patterns and demand signals.
- "Which tasks should we prioritize?" → Focus on actions proven to move KPIs, not noise.
What Humanitics adds to the stack
Humanitics turns complex retail data into ranked action plans. Their models have already delivered measurable revenue impact with leading retailers, and now those capabilities sit inside YOOBIC's workflow.
- Predictive intelligence: Move beyond historical reports to forward-looking recommendations.
- Operational fit: Insights built into daily routines - not another tool to check.
- Scale: Works across fleets of stores with consistent guidance and localized context.
How this plays out on the floor
Instead of weekly post-mortems, managers get live cues: fix a display that's suppressing conversion, redeploy associates to a hot zone, or tighten execution on a promo that's missing targets. Regional leaders see which actions are working and can broadcast them across districts fast.
The result: cleaner execution loops, fewer blind spots, and clearer ROI on labor and initiatives.
Implementation questions Ops leaders should ask
- Which KPIs will guide prioritization (conversion, UPT, OSA, task compliance, CSAT)?
- What data feeds are required (POS, traffic, workforce, inventory, merchandising, NPS)?
- How will we pilot? Define 10-20 stores, baseline KPIs, and run a 6-8 week test.
- What guardrails are needed for data privacy and model transparency?
- How will actions tie directly to tasking, coaching, and recognition in YOOBIC?
- What training do store and field leaders need to trust and use recommendations?
Context and timeline
This release follows YOOBIC NEO (launched in 2023) and marks the next phase of the company's AI roadmap, with expansions planned across roles and departments through 2026. YOOBIC serves 350+ global retail brands and is backed by Insight Partners, Felix Capital, and Highland Europe, operating out of New York, London, Paris, and Tel Aviv.
Humanitics, founded in 2020 in France, has worked with prominent European retailers to turn data into operational decisions that impact revenue and productivity.
Key quotes
"AI will define the future of retail. At YOOBIC, our goal is to make AI the store team's most valuable partner. Every minute a store manager spends buried in spreadsheets is a minute lost from improving the customer experience. With AI, we turn those insights into immediate action."
"By acquiring Humanitics, we're adding world-class AI analytics capabilities that accelerate our roadmap and deliver even more intelligent, action-oriented insights for our customers. Gregory Amzel and his team share our vision: that AI should bring humanity back to retail, not take it away." - Fabrice Haiat, Founder and CEO of YOOBIC
"We built Humanitics to help retail teams transform data into decisions. By joining YOOBIC, we can embed our AI insights directly into daily retail workflows - empowering every frontline team member to perform at their best." - Gregory Amzel, CEO of Humanitics
What Operations teams can do next
- Identify 2-3 priority use cases (e.g., promo execution, labor allocation, conversion lift) and set hard targets.
- Run a contained pilot with field champions, then standardize what works across districts.
- Build a simple governance loop: weekly review of AI recommendations, actions taken, and KPI impact.
If you're building AI skills across Ops roles, you can explore role-based training here: AI courses by job.
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