AI upended search. Your media plan needs a rewrite.
Agencies don't lose sleep over new AI tools. They lose sleep over shifting buyer behavior. The biggest shift is happening in search: more answers without clicks and a new discipline emerging around Generative Search Optimization (GEO).
If your plan still leans on classic SEO + paid search + last-click attribution, you're leaking demand. Here's how to rebuild for zero-click behavior and AI-shaped journeys.
What's changed in search behavior
- Zero-click is the default. Users get answers in overviews, carousels, and snippets, then move on. Clicks compress, but intent remains.
- GEO replaces old SEO habits. LLMs synthesize results, pulling from brands with clean entities, clear claims, and structured proof.
- The funnel is now a loop. People prompt, scan an overview, compare, validate on social/reviews, then buy wherever it's easiest.
Budget and channel implications
- Shift from pure capture to demand creation. Invest in upper/mid signals that feed GEO: expert explainer content, credible reviews, community proof.
- Balance SEM with Retail Media and Social Search. Protect brand terms, but fund where comparisons happen: Amazon/Instacart/Target RMNs and TikTok/YouTube search.
- Defend comparison queries. Build "brand vs competitor" assets and price/feature summaries that LLMs can cite.
The GEO playbook (practical moves)
- Clarify your entity. Consistent brand name, offering, categories, and attributes across site, social, and listings. Sync with Wikipedia/LinkedIn/Crunchbase if relevant.
- Structure your proof. Add schema for product, FAQ, reviews, how-to, and organization. Make claims, specs, and pricing machine-readable. Google's structured data guide
- Answer the query, fast. Lead pages with 2-4 sentence summaries, then depth. Write like you expect to be quoted.
- Source credibility. Publish expert bylines, cite third-party studies, and keep review counts fresh.
- Comparison assets. Clear differences, pros/cons, use cases, and who it's for vs not for.
SEM and SEO tactics to update
- Resegment intent. Split queries by: answer-seeking, comparison, validation, and buy-now. Map creative and landing pages to each.
- Protect brand and product names. Use sitelinks, price extensions, and review assets. Control the narrative in overviews and ads.
- Feed the machines. Clean product feeds, rich attributes, availability, and pricing parity across channels. Poor feeds get ignored.
- FAQ depth where it counts. Short, factual, skimmable answers that can be excerpted by AI and people.
Measurement that matches zero-click behavior
- Broaden success metrics. Add attention, scroll depth, save/share, brand search lift, and retail rank to the scorecard.
- Incrementality over last click. Run geo holdouts and intent-based audience tests. Use MMM or lightweight Bayesian MMM for channel mix decisions.
- Attribution windows need reality. Shorter cycles for impulse, longer for considered purchases. Don't force one model across everything.
Creative and content that LLMs quote
- Lead with the answer. One clear claim, then proof. Avoid fluff; ambiguity gets ignored or misquoted.
- Quantify benefits. Numbers, time saved, cost deltas. LLMs favor specifics.
- Own the category language. Define terms and frameworks. If you coin it and support it, AI is more likely to attribute it.
Data and audience strategy
- First-party data as a feedback loop. Use post-purchase surveys, zero-party preferences, and product analytics to refine messaging that AI surfaces.
- Retail signal mining. Let RMN search terms and basket data inform your GEO topics and copy.
- Community proof. Encourage public reviews, UGC, and expert takes that AI can reference.
What to test this quarter
- Two GEO-optimized hubs: "Problems we solve" and "Comparisons." Track assists and brand lift, not just clicks.
- Brand defense pack: FAQs, claim summary, and review schema on brand/product pages.
- SEM split test by intent: answer vs compare vs buy-now ad copy and landing pages.
- Retail Media + Social Search combo: TikTok/YouTube search ads feeding an Amazon or DTC product page.
- Lightweight MMM or geo-holdout to reweight upper/mid-funnel spending.
Risks to mitigate
- Answer cannibalization. If AI overviews reduce clicks, ensure your brand is the cited source and shift value to sign-ups, email, and community.
- Price whiplash. Inconsistent pricing or specs across feeds confuses AI and buyers. Keep parity tight.
- Entity confusion. Duplicate brand names or mixed product claims lead to wrong summaries. Clean up profiles and metadata.
Signals to watch next
- Share of citations in AI overviews for your category.
- Zero-click rates by query class (answer vs compare vs buy).
- Shifts in retail rank and review velocity after GEO content launches.
Further reading and training
- Zero-click context: Similarweb's analysis of zero-click searches.
- Structured data reference: Google Search Central.
- Upskill your team on AI for marketing: AI Certification for Marketing Specialists and Latest AI Courses.
Bottom line
Search hasn't disappeared; clicks have. Build for being cited, compared, and trusted-then make buying effortless wherever the user decides to finish the journey.
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