Zoom Launches AI Companion 3.0: Practical AI You Can Deploy Across Meetings, Chat, and CX
Zoom has released AI Companion 3.0, expanding its push toward an AI-first work platform with agentic capabilities that span meetings, chat, documents, and customer interactions. Announced at Zoomtopia 2025 and now generally available, the update focuses on workflow assistance and real-time support inside everyday tools.
CEO Eric Yuan summed it up simply: "In the AI era, we are leveraging AI to build an AI-first work platform - to have people connect to work smarter, better, and faster." The company is also moving toward monetizing AI agents for enterprise use, starting with Zoom Contact Center.
What's New in AI Companion 3.0
This release extends AI Companion's agentic abilities across Zoom's suite and connects with third-party systems. It also introduces a federated model approach that can route a request to Zoom's own models or third-party LLMs, picking the best option for the job and allowing swaps without disrupting the flow.
There's also a new AI Companion work surface: a web-based view that turns meetings and interactions into an insight and progress tracker - no manual uploads or copy-paste required.
Key Capabilities You Can Use Right Now
- Agentic Retrieval: Pull context from Zoom plus Gmail, Outlook, Google Drive, and OneDrive to answer questions with the right details.
- Post-Meeting Follow Up: Auto-identify next steps and generate email drafts so teams keep momentum.
- Daily Reflection Report: Get a compact summary of your day, upcoming priorities, and progress.
- Agentic Writing Mode: Draft and refine documents using notes, meetings, and project context.
- Document Exporting Simplified: Export AI output into multiple formats for your systems and stakeholders.
- Zoom Docs: Export to Zoom Docs for shared comments, version history, and co-authoring.
- AI Brainstorming Partner: Structure presentations and project plans faster with guided ideation.
- Deep Research Mode: Analyze documents and meetings to surface patterns without manual digging.
Build and Customize Agents (Without a Data Science Team)
Zoom is pushing accessible agent creation. As Eric Yuan put it, "Any employee can leverage Zoom AI Companion to automate workflow." For enterprises, this extends to monetizable virtual agents inside the Zoom Contact Center, connecting self-service and assisted service on the same platform.
Security and Privacy
Zoom states that customer data is encrypted in transit and that interactions aren't used for model training. Velchamy Sankarlingam, President of Product and Engineering, framed the release as a step toward intelligent work orchestration that respects context and privacy while staying approachable.
Why This Matters for CX, Product, and IT
AI Companion 3.0 brings unified context to customer conversations. It can pull history across channels, summarize calls, generate follow-ups, and prep teams with relevant briefs before they join a meeting or pick up a case. That means quicker resolution, fewer escalations, and a cleaner handoff between self-service and live support.
For product and engineering, the federated model approach is a big deal. You can pair tasks to the best model, test alternatives, and change providers without reworking the experience. That reduces vendor lock-in and gives you leverage on cost and quality.
Practical Ways to Pilot in 30 Days
- Start with a focused workflow: Post-meeting follow-ups for Sales, or triage summaries for Support.
- Connect core systems: Enable Agentic Retrieval with Gmail/Outlook and Drive/OneDrive for richer answers.
- Define acceptance criteria: For each use case, set quality thresholds (e.g., task accuracy, handoff completeness).
- Run a two-cohort test: One team on AI Companion, one control group. Compare time-to-close, CSAT, and rework.
- Lock privacy settings: Confirm encryption in transit, data retention windows, and content-sharing rules.
- Create prompt templates: Standardize how teams ask for summaries, actions, and briefs to keep results consistent.
Governance Checklist
- Map which data sources AI can access and who approves connections.
- Define logging and redaction for customer data.
- Assign an owner for model selection and evaluation.
- Track cost per assisted task and quality metrics monthly.
What Users Are Saying
Kevin Kieller, Co-Founder and Lead Analyst at EnableUC, put it plainly: "People need easy-to-use, consistent, consolidated solutions, and that's exactly what Zoom is striving to deliver with AI Companion 3.0." The focus is on reducing tool switches and letting teams ship work faster.
Where to Learn More
See the product overview on the official page: Zoom AI Companion.
If you're upskilling teams on agentic workflows and automation, this certification can speed up adoption: AI Automation Certification.
Bottom Line
AI Companion 3.0 turns Zoom into more than a meeting app. It threads context through your workflows, lets non-technical teams spin up useful agents, and gives IT the control to route work to the right models. If your goal is faster outcomes with fewer manual steps, this is worth a pilot.
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