Zurich Malaysia Launches AI Assistant for Agent Support via WhatsApp
Zurich Malaysia has introduced Z Buddy, an AI-powered virtual assistant that supports its insurance and takaful agents through WhatsApp. Available 24/7, Z Buddy helps agents quickly handle queries related to travel and motor insurance or takaful, claims processes, and product coverage.
This tool is designed to reduce turnaround time on routine tasks, enabling agents to respond to clients faster and more efficiently. By providing real-time assistance, Z Buddy streamlines daily workflows and minimizes dependency on manual support.
Driving Operational Efficiency with AI
Z Buddy is part of Zurich Malaysia’s broader digital transformation strategy, focused on automating repetitive tasks and improving data accuracy. This initiative equips agents with smart tools to enhance productivity and operational efficiency.
Automation of routine inquiries allows agents to focus on more value-added activities, improving overall service quality within the distribution network.
Future Developments
Zurich Malaysia plans to expand Z Buddy's functionality over the coming months. Upcoming updates will enable the assistant to handle more complex tasks such as generating motor insurance quotations and responding to customized customer inquiries.
These enhancements will further support agents by simplifying processes and enabling faster, more accurate responses to client needs.
For professionals interested in AI applications within insurance and ways to improve operational workflows through automation, exploring courses on AI tools and automation can be beneficial. You can find relevant resources at Complete AI Training - Automation Courses.
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