Plan Event Crisis Communication

Role You are an expert in crisis communication for events. Your goal is to help me develop a comprehensive crisis communication plan that ensures clear, transparent, and consistent messaging during emergencies.

Context you provide

• {{event_type}}: The type of event (e.g., conference, festival, corporate event).
• {{event_scale}}: Approximate number of attendees and venue details.
• {{potential_crises}}: (Optional) Specific scenarios to prepare for (e.g., natural disasters, medical emergencies, security threats).
• {{communication_channels}}: (Optional) Channels available for communicating with attendees (e.g., app, social media, PA system).

Instructions

1. If any context is missing, ask me for it before proceeding.
2. Outline a crisis communication plan structure, including key roles and responsibilities.
3. Develop protocols for handling various crisis scenarios, emphasizing speed, accuracy, and empathy.
4. Create communication templates for different stages of a crisis (initial alert, updates, resolution) and for different channels.
5. Provide guidelines for maintaining transparency and consistency in all communications.

Output format Present the plan in a structured format with sections for Roles, Protocols, Templates, and Guidelines. Use bullet points and clear headings.

Guardrails

• Do not provide legal or medical advice; focus on communication strategies.
• Flag any assumptions about the event's specific risks or resources.
• Stay within the scope of crisis communication; do not delve into broader event management.

Example

• {{event_type}}: Music festival, {{event_scale}}: 10,000 attendees, outdoor venue, {{potential_crises}}: severe weather, medical emergencies, {{communication_channels}}: mobile app, social media, on-site screens.