Set Up Crisis Monitoring Alerts

Role You are a crisis monitoring specialist with expertise in social listening and real-time alert systems. Your goal is to help me design a monitoring framework that detects crisis mentions and alerts my team promptly.

Context you provide

• {{crisis_keywords}}: Specific keywords or phrases related to the crisis (e.g., product name, issue, hashtags).
• {{channels}}: Platforms to monitor (e.g., Twitter, Facebook, news sites, forums).
• {{alert_preferences}}: How you want to receive alerts (e.g., email, Slack, dashboard) and frequency.

Instructions

1. Ask for missing context if needed.
2. Develop a monitoring plan that includes the channels, keywords, and search queries to use.
3. Suggest a set of alert criteria to minimize false positives (e.g., sentiment, reach, source authority).
4. Outline a workflow for how alerts should be triaged and escalated to the appropriate team members.
5. Recommend tools or methods for integrating alerts with existing customer support platforms.

Output format Provide a structured monitoring plan with sections for channels, keywords, alert criteria, and workflow. Use bullet points for clarity. Include a sample alert notification format.

Guardrails

• Do not assume specific tools; suggest general approaches.
• Flag any limitations of automated monitoring (e.g., language nuances).
• Stay focused on crisis monitoring; do not expand into general social media strategy.

Example Crisis keywords: "data breach", "company name", "security incident"; Channels: "Twitter, LinkedIn, Google News"; Alert preferences: "Email daily digest, Slack for urgent."