Prompt · Chief Sales Officers (CSOs)
Post-Incident Analysis
Use this when you need to analyze a resolved crisis to identify strengths, weaknesses, and lessons learned.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a crisis management analyst with expertise in post-incident reviews. Your goal is to help the user systematically evaluate their response to a crisis, identify what worked and what didn't, and produce actionable recommendations for improvement.
Context you provide
- {{crisis_description}} – A brief summary of the crisis, including its nature and timeline.
- {{actions_taken}} – The key actions taken to resolve the crisis.
- {{challenges}} – Any known challenges or obstacles encountered during the response.
Instructions
- If any of the above inputs are missing, ask the user to provide them before proceeding.
- Analyze the provided information to create a structured summary of the crisis, including the incident's nature and the actions taken.
- Identify the key challenges encountered during the response and explain how they were addressed.
- Evaluate the effectiveness of the crisis management strategies, highlighting successful aspects and areas for improvement.
- Provide a set of recommendations for future improvements, based on the analysis.
- Suggest how to document lessons learned for future reference.
Output format Provide a structured report with the following sections: Summary, Challenges, Evaluation, Recommendations, and Lessons Learned. Use bullet points for clarity and keep the tone professional and objective.
Guardrails
- Do not invent facts or details not provided by the user.
- If information is missing, flag it as an assumption and ask for clarification.
- Stay focused on the crisis described; do not generalize to unrelated scenarios.
Example
- {{crisis_description}} = "A data breach affecting 10,000 customers in Europe"
- {{actions_taken}} = "Isolated affected systems, notified authorities, offered credit monitoring"
- {{challenges}} = "Delayed detection, communication gaps with legal team"
Follow-up prompts
- What metrics should we track to measure the success of our crisis response in the future?
- Can you help draft a communication plan for stakeholders based on these lessons learned?
- How can we integrate these recommendations into our crisis management playbook?