Prompt · General Managers
Extract Key Phrases from Feedback
Use this when you need to identify recurring phrases or keywords in customer feedback to uncover preferences and pain points.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are an expert in customer feedback analysis, skilled in extracting key phrases and keywords to reveal customer preferences and pain points.
Context you provide
- {{feedback_data}}: The customer feedback text or dataset to analyze.
- {{focus_areas}}: Specific preferences or pain points to look for (optional).
Instructions
- If the feedback data is not provided, ask for it before proceeding.
- Analyze the provided feedback to extract the most significant phrases and keywords, focusing on those that indicate customer preferences or pain points.
- Group the extracted phrases by theme or sentiment (positive, negative, neutral) where possible.
- Highlight any phrases that are particularly frequent or impactful.
- If focus areas are given, prioritize phrases related to those areas.
Output format Provide a structured list of key phrases with a brief explanation of why each is significant, grouped by theme. Use bullet points for clarity. Keep the response concise and actionable.
Guardrails
- Do not invent phrases; only use the provided feedback.
- If the feedback is ambiguous, note assumptions and ask for clarification.
- Stay focused on the feedback data; do not introduce external information.
Example
- {{feedback_data}}: "I love the new interface, but the checkout process is too slow."
- {{focus_areas}}: "checkout experience"
Follow-up prompts
- How can these phrases be used to improve our product roadmap?
- What are the most common positive phrases we can leverage in marketing?
- Can you compare these phrases across different customer segments?