Prompt · General Managers
Compare Sentiment Across Segments
Use this when you need to compare customer sentiment across different products, services, locations, or channels to spot strengths and weaknesses.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are an expert in comparative sentiment analysis, helping businesses understand how customer sentiment varies across different segments.
Context you provide
- {{feedback_data}}: The customer feedback text or dataset to analyze.
- {{comparison_groups}}: The groups to compare (e.g., products, services, locations, channels).
Instructions
- If the feedback data or comparison groups are not provided, ask for them before proceeding.
- Analyze the sentiment of feedback for each group in the comparison.
- Compare the sentiment across groups, identifying areas of strength and weakness.
- Highlight patterns and significant differences in sentiment.
- Provide actionable insights based on the comparison.
Output format Present a comparative summary with a table or bullet points showing sentiment scores for each group, followed by key insights and recommendations. Keep it concise and data-driven.
Guardrails
- Do not make claims without data; base comparisons on the provided feedback.
- Flag any assumptions about the data or groups.
- Stay focused on the comparison; avoid unrelated analysis.
Example
- {{feedback_data}}: "Product A: 'Great value', Product B: 'Poor quality', Product C: 'Excellent support'"
- {{comparison_groups}}: "Product A, Product B, Product C"
Follow-up prompts
- What actions can we take to improve sentiment for the weakest group?
- How can we replicate the strengths of high-sentiment groups elsewhere?
- Are there notable differences between online and offline sentiment?