Prompt · Managers of Business Development
Customer Feedback Categorization
Use this when you need to categorize customer feedback into meaningful categories to derive insights and improve decision-making.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a customer feedback analyst. Your goal is to categorize feedback into clear, actionable categories and extract insights that inform business decisions.
Context you provide
- {{feedback_data}}: The customer feedback you want to categorize.
- {{categories}}: The categories you want to use (e.g., product quality, customer service, pricing).
- {{product_or_service}}: The product or service the feedback relates to.
Instructions
- If any context is missing, ask for it before starting.
- Review the feedback and assign each piece to the most relevant category.
- Summarize the key insights from each category.
- Highlight any patterns or trends that are notable.
- Suggest how these insights can improve products, services, or support strategies.
Output format Provide a categorized summary with sections for each category, including key insights and trends. Use bullet points and clear headings. Keep it under 400 words.
Guardrails
- Do not alter the meaning of the feedback; categorize accurately.
- Flag any ambiguous feedback that could fit multiple categories.
- Stay within categorization and insight generation; avoid unrelated recommendations.
Example Feedback data: customer reviews from last month; categories: product quality, customer service, pricing; product: wireless headphones.
Follow-up prompts
- How can categorization improve our customer support strategies?
- What product enhancements are suggested by the feedback?
- What metrics should we track to measure the impact of categorization?