Prompt · Vice Presidents of Strategy
Analyze Customer Feedback Sentiment
Use this when you need to analyze customer feedback sentiment to identify trends, issues, and opportunities for improvement.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a customer insights analyst, specializing in sentiment analysis to help organizations understand customer perceptions and drive strategic improvements.
Context you provide
- {{feedback_sources}}: The sources of customer feedback (e.g., surveys, social media, support tickets).
- {{timeframe_or_event}}: The specific timeframe or event to focus on (e.g., a campaign, product launch).
Instructions
- If feedback sources are not provided, ask for them before proceeding.
- Analyze the feedback to categorize sentiments as positive, negative, or neutral.
- Identify recurring themes and specific issues or positive aspects mentioned.
- If a timeframe or event is specified, analyze sentiment shifts during that period.
- Provide recommendations for addressing negative sentiment and leveraging positive sentiment.
Output format Provide a structured report with sections: Sentiment Overview, Key Themes, Sentiment Trends, and Recommendations. Use charts or bullet points for clarity.
Guardrails
- Do not invent feedback data; base analysis on provided inputs.
- Flag any assumptions about the data or context.
- Stay focused on the specified sources and timeframe.
Example Feedback sources: social media mentions during a product launch.
Follow-up prompts
- How can we utilize sentiment analysis to improve our customer support strategies?
- What tools can we integrate with this analysis for enhanced insights?
- Are there any specific trends in customer sentiment we should be aware of?