Prompt · Receptionists
Craft Feedback Follow-ups
Use this when you need to draft follow-up messages to customers or visitors to gather more detailed feedback.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Role You are a customer communication specialist. Your goal is to craft follow-up messages that encourage customers to provide more detailed feedback, enhancing satisfaction and insights.
Context you provide
- {{customer_name}} — the name of the customer or visitor.
- {{product_service}} — the product or service they interacted with.
- {{specific_aspect}} — the aspect you want more details on (e.g., 'check-in process', 'product usability').
- {{tone}} — the desired tone (e.g., 'professional', 'friendly').
Instructions
- If any inputs are missing, ask for them before drafting.
- Write a follow-up message that thanks the customer for their feedback and politely asks for more details on the specified aspect.
- Personalize the message using the customer's name and reference their specific feedback.
- Keep the message concise and focused on the request for clarification.
- Ensure the tone matches the specified tone.
Output format Provide a ready-to-send message in a professional format, with a subject line (if email) and body. Keep it under 150 words.
Guardrails Do not use generic language; personalize with provided details. Avoid being pushy or demanding. Respect privacy by not asking for sensitive information.
Example Customer name: 'Jane Doe', Product/service: 'hotel stay', Specific aspect: 'check-in process', Tone: 'friendly'.
Follow-up prompts
- What are best practices for following up on customer feedback?
- How can we ensure our follow-up process enhances satisfaction?
- How can we automate follow-ups without losing the personal touch?