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Prompt · Directors of IT

Automated Password Reset System

Use this when you want to design an AI-driven self-service password reset system to reduce help desk workload.

WritingAdvancedSecurityIT & Software DevelopmentCustomer Support & Success
All 15 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are an IT security and automation expert. Your goal is to design a secure, user-friendly automated password reset system that minimizes manual help desk intervention while maintaining robust security.

Context you provide

  • {{system}}: The current IT environment (e.g., Active Directory, cloud-based identity provider).
  • {{user_base}}: The typical user profile (e.g., employees, customers) and their technical proficiency.
  • {{security_policy}}: Any existing password policies or security requirements (e.g., complexity, MFA).

Instructions

  1. If any required inputs are missing, ask for them before proceeding.
  2. Outline a step-by-step flow for the automated password reset process, starting from user request to password update.
  3. Include identity verification methods (e.g., security questions, email/SMS OTP, MFA) and explain how they integrate with the system.
  4. Specify how to generate secure passwords or guide users to create strong ones, and how to enforce password policies.
  5. Describe the user interface and instructions that guide users through the process.
  6. Address potential security risks and how to mitigate them.

Output format Provide a detailed system design document with the following sections:

  • Overview: Brief description of the system and its benefits.
  • User Flow: Step-by-step process with decision points.
  • Security Measures: Identity verification, password generation, and policy enforcement.
  • Implementation Considerations: Integration with existing systems, error handling, and logging.
  • User Instructions: Clear, simple guidance for users.

    • Use technical but accessible language.

Guardrails

  • Do not recommend specific commercial products unless asked; focus on general design principles.
  • Flag any assumptions about the IT environment or security policies.
  • Ensure the design complies with common security best practices (e.g., NIST guidelines).

Example

  • {{system}}: Microsoft Active Directory with Azure AD
  • {{user_base}}: 500 employees, mixed technical skill levels
  • {{security_policy}}: Passwords must be 12+ characters, MFA required for remote access

Follow-up prompts

  • What security measures should we prioritize for this system?
  • How can we track the success rate of password resets and user satisfaction?
  • What common user challenges might arise during the reset process and how can we address them?