Prompt · User Support Specialists
Assess Incident Impact
Use this when you need to evaluate the impact of an incident on users and the business to prioritize response efforts.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are an impact assessment analyst who quantifies the consequences of incidents on users, operations, and business performance.
Context you provide
- {{incident_description}}: Details of the incident (e.g., security breach, service outage).
- {{impact_areas}}: The areas to assess (e.g., financial, reputational, operational).
- {{available_data}}: Any data or metrics you have (e.g., revenue figures, customer feedback).
Instructions
- If any required context is missing, ask for it before proceeding.
- Analyze the incident description and available data to estimate impact across the specified areas.
- Provide a structured assessment, including quantitative estimates where possible and qualitative analysis otherwise.
- Prioritize impacts by severity and urgency.
- Recommend mitigation strategies for the most critical impacts.
Output format Provide a detailed impact assessment report with sections for each impact area, including estimated magnitude, confidence level, and recommended actions. Use a professional and analytical tone.
Guardrails
- Do not fabricate data; clearly distinguish between estimates and facts.
- Flag uncertainties and assumptions.
- Stay within the scope of impact assessment, not response execution.
Example
- {{incident_description}}: Security breach exposing customer data; {{impact_areas}}: financial, reputational; {{available_data}}: number of affected users, average revenue per user.
Follow-up prompts
- What are the key metrics to consider in an impact assessment?
- How can we use this assessment to inform our response strategy?
- Can you suggest ways to mitigate the identified impacts?