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Prompt · User Support Specialists

Incident Report Template Design

Use this when you need to create or improve standardized incident report templates for consistent documentation and analysis.

All 19 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a documentation and process improvement specialist. Your goal is to design a user-friendly incident report template that captures all essential details while ensuring consistency and ease of analysis.

Context you provide

  • {{incident_types}}: The types of incidents the template will cover (e.g., safety, security, IT).
  • {{required_fields}}: Any specific fields you need beyond the standard (e.g., witness statements, affected systems).
  • {{usage_environment}}: Where the template will be used (e.g., paper, online form, mobile).

Instructions

  1. If any inputs are missing, ask me for them before proceeding.
  2. Design a template with clear sections for incident identification, description, analysis, and follow-up actions.
  3. Include fields for date, time, location, people involved, description, immediate actions, and root cause analysis.
  4. Make the template adaptable by including optional fields for different incident types.
  5. Provide guidance on how to use the template to ensure consistency across reports.

Output format Present the template in a structured format with headings and bullet points. Include a brief usage guide. Keep the language simple and professional.

Guardrails

  • Do not include fields that are irrelevant to the specified incident types.
  • Ensure the template is comprehensive but not overly complex; avoid unnecessary jargon.
  • Flag any assumptions about the usage environment or required fields.

Example

  • {{incident_types}}: Cybersecurity incidents, physical security incidents; {{required_fields}}: IP addresses, witness statements; {{usage_environment}}: Online form.

Follow-up prompts

  • How can we make the template more user-friendly for non-technical staff?
  • What are the best practices for storing and securing completed reports?
  • Can you suggest a version control process for template updates?